KIA INDIA WORKSHOP EXPERIENCE

Well, buying a car is a new experience and ownership is a different experience altogether. And I have been driving the Kia Carens for the last few days and I just got a call that the car's first service has been due. So the company suggested me that why not I head to the nearest Kia workshop and get the car serviced. Let's see how that experience turns out. Sir, what is the cost of the service? I am your first service service. Sir, I will call the service advisor and if there is any observation, please let me know. Sure. Just a moment. Sir, this is your service advisor, Mr. Kuldeep. Please, sir. There is a pause-free service in your car. Please confirm the observation and attend the service. Please, sir. Is this your first service, sir? Yes, sir. Any observation regarding the vehicle, sir? Is there any issue while driving? Sir, this is a new car, so there is no issue. There are just two small things. Please, sir, tell me. First, I don't know why the air recirculation is automatically off. Secondly, when I drive at a high speed, there is no problem at normal speed. But at high speed, there is a slight wobble. Please, show it to me. Give me a minute, sir. I will get it checked. Sir, I have checked the vehicle. The vehicle is fine. The sunroof was not properly closed. Okay. It is fine, sir. I have closed it properly. In the future, you will have to close the sunroof in one touch. Okay. So, I have to close it in one touch. There will be no problem in the future. So, basically, there was no issue. I made a mistake by not closing it properly. Yes, you did not close it properly. And there was a slight wobble at 130 kmph. There was a slight wobble. Sir, there was a slight wobble. But I will get the alignment checked now. And it will be solved. There is no problem. Okay. So, I have to adjust the wheel alignment a little. Yes, a little. It is minor. Okay. Okay, sir. Thank you, sir. So, I will get it serviced now. Absolutely. Sir, there is a scratch on the paint. Okay. If there is a scratch on the paint, it will be cleaned by rubbing. Okay. I will get it rubbed. If there is a scratch on the paint, it will not be removed by rubbing. Okay, sir. Thank you. Okay, sir. This is the coolant reservoir. This is the brake fluid. This is the engine oil depth gauge. This is the battery. And this is the air filter assembly. Okay, sir. Here, we inspect the underbody of the vehicle. There is no damage or fault. Okay. The vehicle will be lifted now. And then I will show you. Okay. It will be lifted. And then you will show me the underbody. Yes, sir. We usually check the damage of the underbody. There is no damage. Okay. There is no lining on the brake disc. It is clear. Sir, as it is raining now, the chassis protects it from the junk. All these parts are yours. All these things. Except the silencer, a layer of rubber is applied to the entire body. Come, I will show you. Sir, this is your DPF part. It is coming in diesel vehicles. This is a DPF filter. It absorbs it inside itself. Then there is a process of cleaning it in a safe environment. The vehicle inspection is complete. I will send the vehicle for work. I will complete the work I told you. Till then, we will do the paper formalities. Come, sir. Then I will let you sit in the launch. Come, sir. Please sit. Sir, the paper formalities have been completed. Okay. The first service will take 1.5 to 2 hours. Till then, you can relax in the customer lounge. So, I have quite comfortably converted this Kia Lounge into my working space. Because I have Wi-Fi access here. And I am in a comfortable position. The seats are quite comfortable. And the ambience is good. I am quite liking it. Also, the best part is that I can see what all is happening with my car right through this window here. And after that, if I want to entertain myself, then I have these two screens in front of me. Here I can watch Netflix. I can watch movies. And I can do all the activities. Also, if I want to explore more about Kia models, I can see that on these screens as well. And also about features that Kia is offering. So, yes, quite good in those terms. But now, I feel like going and physically see what all is happening with my car. So, let's go and check that out. Sir, I have cleaned all the scratches on your Quattro. This is also almost completely clean. Nice, this is completely clean. And the car looks quite clean as well. Sir, the polishing work is complete. Now, only the underbody coating is left, which will save your car from rust. Okay, and what was the cost of the underbody coating? Just Rs. 2549, sir, as I told you. Rs. 2549. Okay. And you recommend this on first service? Yes, sir, we recommend it on first service. Because your chassis is clean. So, the bonding will be good. And what is the life span of this underbody coating? Normally, it lasts for 4 to 5 years. So, I will have to get this done again after almost 5 years. Yes, you will have to get it done again. But as soon as you visit the next service, they will recheck it. So that there is no issue. If required, they will also give you a maintenance. Nice, okay. So, after this, is there any final procedure left? Sir, your underbody coating is still left. Okay. After that, you will do our final inspection. Okay, after this, we will do the inspection and leave. Hopefully, we will be free again. Sir, your vehicle is ready for delivery. I will do your final inspection once. Please, sir. Sure. Sir, I will do your final inspection of the vehicle once. Okay. Firstly, sir, I have got this mark cleaned. You have shown it right. This is okay. Please check it once, sir. Right sir, the vehicle is completely clean. Okay. Sir, you had two observations. One was the air purifier. My technical person told you about it. How to do it right. Okay. And the second was your bubbling concern. Okay, I have done the alignment. Now it is okay. I have got the road test done. But if you still have further observations, then there is a time period of one month, sir. In that, we will do free of cost again. If you have any problem again. Okay. So, there is a one-month warranty on the same job card. Yes, sir. One-month warranty on the same job card. Will it be free of cost? It will be free of cost, sir. The work that I have done. Sir, you have checked the vehicle properly. You have done the inspection. It is okay, right? Okay. Then come, I will do the billing. I will do the billing. Okay. You have to pay for the antivirus. 2549. Rest, your first service is free of cost. Right, sir. Okay. Thank you, sir. Okay. Your vehicle is okay. This is your key. Thank you. Thanks a lot, sir. Have a good day.