SHOP TLD GỬI LỜI XIN LỖI ĐẾN QUÝ KHÁCH HÀNG

Hello everyone, welcome back to TRD's technology page. In today's video, I'm going to talk to you a little bit about the online sales period, the COVID-19 sales period. I mainly want to apologize to the previous customers. Our goods have been delivered slowly, and even some customers have to pay for the goods after they have no goods. I sincerely apologize to you. In more than 10 years of my career, I have never been in a sales situation like this. How is it? The goods are really scarce now, and even when I place an order from the manufacturers and they do not pay me enough, it is a completely realistic thing now. But there are a lot of customers who don't understand why we place an order but no customers pay for us, and even a week later, you just answer. I sincerely apologize to you. Actually, I really want to sell goods, and so do you. But due to the amount of goods placed by the employees when they receive orders from everyone, and when I place the number of machines of the company, for example, 20 machines, but in fact, the company only pays me 5-6 machines, which leads to the situation that there is no goods to pay for the goods, and leading to the situation of being slowly placed orders. And the second situation is that all the goods you have are far away, and I am choosing the transfer service of Biu Dien. And Biu Dien itself is now being overloaded due to the large number of goods transferred through Biu Dien, and even many orders are sold, many orders are lost and lost. So there are a lot of customers who receive orders slowly, and there are a lot of customers who respond by making orders A, B, C, and so on. I myself, to be honest, one day I heard a lot of calls from customers who responded, but I hope that during this pandemic, each of us will sympathize with each other a little bit. I came here just to sincerely let you know that at the moment, from all the transfer services to the sellers like me, they are all having a hard time. First of all, we are all very overwhelmed. Thank you all for placing your orders, which is also a form of trust. And you know, when you place an order but you can't buy it, you have to wait, and the delivery time is not accurate. I know you are very angry, very depressed, but to be honest with you, I don't know what to do either. Because my goods have been delivered, but they can't be delivered on time because there are a lot of places now. Each place has a different way of processing, quarantining, and shipping goods. It leads to a situation where the goods are delayed. It is very difficult. And today in Hồ Chí Minh Shopping Mall, there was a situation where one of our staff consulted a younger brother. Maybe his father went shopping with him. And after consulting, I consulted last week to place an order, and he went from Bình Dương to the store, but there was no order. In this situation, I completely apologize to my staff. My fault is that you read the message, but because the message is too much, and the work time is too stressful, you don't put the message on the top, but only read the bottom, that's when you ask for the goods, but you don't know where the customer comes from. It leads to a situation where the customer comes from Bình Dương and there is no order. I really only apologize to you, but in my case, when you come, you talk, but you don't have an order, that's a big mistake of the store. And this is my fault, but I stand up, apologize, and apologize to you, I hope that everyone will forgive me for the times when the work is stressful, and the goods are out of stock like this, I hope that you will forgive us. The second situation is that a friend also placed an Alunware M17R4 in his number, he was also very careless. In 3 days, the technicians also tested the machine to send the goods, but due to the state of his machine, and not enough quality standards, that's why my brothers haven't sent it yet. And I also talked, and in general, I also showed a very disappointing attitude, and I also chatted and talked to him. After that, there was an employee who also called and consulted for another product, but probably because everyone's mood was very unhappy, and to be honest, his sharing was not confident enough, and he gave up. And for 500,000, I also asked for the account number, but I haven't received a response from him yet. I also hope that everyone, in times like this, I just hope that everyone will sympathize, and each of us sympathize with each other a little bit to overcome the COVID-19 pandemic. In fact, online companies like us are all overloaded, messages are slowed down, and orders cannot be checked. That's the truth, guys. A lot of people ask me to place an order, so where is my product now? To tell you the truth, I am also very confused, I can't check because everything is slowed down. When you ask for an order, my staff will ask the electricity bill again. There. When the electricity bill is asked, the electricity bill checks the system in the vehicles, transporting to the provinces, where the goods are. That's why sometimes the check is not accurate, and the electricity bill itself cannot answer where the goods are. So I once again assure you that all the orders you place in the shop, if they are slowed down, I will definitely be able to return the order to you, but please give me some time. And if you really can't wait any longer, I hope you will sympathize, and I will return the order to everyone. There. Now, in general, it is very stressful. One day, I listen to a lot of phone calls a day, also to consult with you. But the history of selling goods has never been as crowded as it is now. Now everyone is rushing to buy laptops, computers to study online. People are in a state where there is not enough supply to sell to you. There. This is your sincerity. If you really love me, I hope you will sympathize and forgive. And for those of you who cannot sympathize, I hope that the shop will return the money to you. To be honest, a friend of mine recently blocked the shop's Facebook, and said that he did not save anything, and left him 500 coffee money. But dear friend, this is your sweat and effort. It's the same money. You should take it back. You should let the frustration go. There. Let it go so that we can be happy, and we try to make life better. Yes, ladies and gentlemen. Due to the state of work, my staff is not enough. Due to the COVID-19 pandemic, my staff is not enough. Due to the amount of messages you posted on the fanpage, it was too big, so we did not reply in time. And even the messages on YouTube, I am the same. In emergency situations, please call me 077 357 and 499 at the end to consult and answer. I will add a phone number for you at 024-6682-2345. You can call there so that we can serve you. At this time, I sincerely tell you that laptops are in short supply and the market price is very high. There are even laptops that increase from 20% to 25% price. So if you really do not need it, at this time, I advise you not to buy. First, buying now is difficult to transfer. Second, it is expensive. I hope that Vietnam will soon overcome the COVID-19 pandemic so that our lives will return to normal. To be honest, too many people are having a hard time. And even a lot of people are collecting a lot of money to buy a laptop for their children to study. But the goods are slow like this, so everyone is very unhappy. I hope everyone will sympathize with everyone. I hope everyone will accompany and support my channel by subscribing to the channel. Remember to click the bell next to it so that we can meet more, talk to each other more. And now, goodbye and see you again.