Lecture 05 : Practice & Shitsumon corner(電話応対 / Attending the phone) - Part II

[Music] AGwelcometotheBUJan andBUmanThisis SECOND thenowarthediffway tocallfor setartotakeand messagesHweareMA talking aboutOFFand receptionofvarious PLACESSoIyouallare moreconfidentNow afterhavingGthough SoManyconversation informal and formal bothsoNowasWealways DoLetusseeinthisSE Howmuchwewereableto learnandRfromour lessonswhatarethe phesandpoite ExpressionandWords WeREMaresome conversationfor you Listen to the CONVERSATION Yes, I'm Sato from the sales department. I'm Takahashi from the general department. Are you here? Mr. Takahashi from the general department. Okay, I'm in a meeting right now. Thank you. Isto the second question. SECOND Yes, I'm the female from the club. I'm Sato from the club. I'm the manager of the science club. I'm on the phone right now. I see. Yes, I understand. [Music] Please, who did you want to talk to? I wanted to talk to you. Who did you want to talk to? re the is Yes, I'm Tanaka from Tokyo Securities Co., Ltd. Thank you very much for your help. I'm from Deli Bank's overseas division. Could you cafe words if not Listen to itOnceAgainIamsure you are able to do it now this parthasbeenexpl toyouthewehavebeen Do Question SECOND questionresp for depletothenextWhich is requtotakemessage givemessageto someandbe tothetheis Yes, I am from the planning department of Delhi Construction Company.I am Nakamura from Tokyo Electric.Is there a general manager of the machinery department?I am Mr. Nakamura from Tokyo Electric.I am sorry. I'm on a business trip and I'll be back tomorrow.So I'd like to leave a message.Is that okay?Yes, please. If you want to be more polite, you can use ``I guess.'' List the person you wanted to talk to? It 's Misra, the manager of the planning department, and have another manager at the company? No, I'm on a business trip.think be Finally, let's practice conversation. This conversation practice means that you will create your own original conversation. Let's create your own conversation. This time, we will talk about the phone, the person making the call, and the person answering the phone. Create a conversation while imagining the company.Okay, then create two conversations.There are instructions here, so read them and think about what kind of conversation you want.All instructions veryClearlyThisis bwetwopeopleasitis onPHsothepersonWho isCallandtheperson WhoisREthePHWhatdo youneedtodoyouhave totellTheNameOfYour CompyouryourOffice workyourdepartment andTHYournamesarly thepersonWho Do theand inst withNEXT makecometothe lastthis wherewearegoingto tellyouabout BusinessmansoThere issomethingvery importantComingup LetusseeWhatitisYes, here are the basics of answering the phone. I'd like to talk to you.First of all, I'd like to talk to you over the phone.If the phone rings 2, 3, 4, or 5 times, I think there's no one in the company, so first of all, don't wait for the other person to call. It's important to answer the phone without making the person feel anxious.It's said that it's better to answer the phone within 3 calls so you don't have to wait for the other person. That's fine, but if I'm running late, I'll be the first to keep you waiting, and if I'm starting late at the Tokyo company, I'll have to wait that one time. If you say "I did," you'll make a better impression.The second thing is, as I said earlier, you wouldn't say it in a business situation, but if you were just friends with someone else, you 'd say "Moshi-moshi." However, in the case of business, you immediately say your name and say something about work, so start by introducing yourself. Do n't use "moshi-moshi".Thirdly, um, we've been practicing a lot of text messages. I don't know what you're going to say when you answer the phone, but you might have a message, so I prepare to send a message.For that purpose, I hold the phone with my left hand and hold a notepad and a pen in my right hand. It's a good idea to have a memo and a pen ready.I usually hold my phone in my right hand, but when I'm working, I try to hold it in my left hand so that I can take notes right away. And when the number 4 person in charge isn't there, I 'll talk about what he's doing specifically.Are you there, Mr. Tanaka?No, you're not here right now.There's not much information about not being here.The only information is that he's not home. I was on a business trip, but I'm gone, or I'm in a meeting, so I can tell you the approximate time, so when the person in charge is n't there, I do n't mean when I'll be back, but when I'll be back. For example, I think it would be a good idea to say, ``I'm in a meeting right now, and I'll be back at 2 o'clock.'' Fifth, it says to speak brightly and clearly, but I can't see people's faces when I hear phone calls. Your tone, the volume of your voice, and the way you speak will all form an impression of the company and of you.It 's an impression, so to make a good impression, speak clearly and clearly.This is important on the phone. Sixth, say hello first.When you pick up the phone, the person who picks up the phone should say ``This is Full 1 from the Tokyo Electric Company'' or ``This is Mithra''. I would like to thank you for your help, and what I mean by that is this.I practiced that earlier, but I think it would be a good idea to say this, and in the end, this is also a general thing, but it's about speaking politely. This will give a good impression, so let's talk on the phone as politely as possible, using the honorific language you know and can speak.Yes, it's hard to see the person's face, but the company name of the other person. Of course, foreign names are difficult for me as well, but once you are able to understand and listen to such names, you will be able to use the telephone by half the time. It's not too difficult, so don't worry, I'll talk to Japanese people on the phone in Japanese. ThatisyoudonotsayM ONanyaccounWhatyou havetosay IsYouGiveYourname andyourdepartment thatthefirstTHthat youSUtodoTHofcourse Whensomeonecallsyou TheymightwanttoLea messageSoWhatareyou suostodoyouaresuos toTakeThatDownsoif youhaveyourphonein yourrighthandItwill beverydiffdifficult foryoutotakeDownA magesoItisIMPyouKe thePHinyourlefthand withthepapersandand soinCASofyoutoIM withouttoKethe person WiNowsomeCallYouand wanttotalktosomeWe beenDo likeyoutosayisthere youcansay [Music] sayDogoingtocome backand cons C to timenowifAPHcomes andyouanswerinavery Drorinverysleepyman thenthepersonWhois Callingmaynotlikeit sowhatareyousuppto doyousuostoSound veryhappyandvery Brightandspeinvery louandsweTITshould beveryUseTheperson CanSeeYourFacesoall thathecanHeisyour voicesoShappywhen reingthepH Call [Music] happ Yes now I think the last thing we said was to use honorific language when speaking.So far, in honorific lesson 3, we have studied the humble form, and in lesson 4, we have studied the respectful form. Let's study. First of all, everyone uses polite language. As you use it more and more, it becomes polite language. It's a polite conversation. I went to university. I went to work. I'm going to work. It is polite to say ``I went to work'' instead of saying ``I went to work'', so be sure to use ``everyone demasu'' and then `` zaimasu'', which is a polite way to say ``I went to work''. I said I'll be there, but please remember that when you say your name, you also use desu as a polite way of saying desu.For example, Secretary Cézary says to the department manager that the meeting is scheduled to start at 1 p.m. For example, a polite way to say "There is a change in the schedule" is to say "There has been a change in the schedule." You can say, ``There are some changes,'' so please remember to say it in a polite way.I think it's better for you to know this than to say that everyone will be able to use it. There are somany things to learn SoInmayyouareunable tousebutGRyoulearn MoreAndyouspemore youREmoreeverybecom verycleandIT doesdifficultanyso trytomakesentandit willbecomeEasyand youfeelcomwiththe langageSowewillour lecturetodaythereis aSMSEforyouwhereI J todiff so question YouTo Know Youris cle to Mayfor LessonalsoThereare fewThingsthatIwill beLittleconfusing andeventhoughyoumay knowtheGRbutyoumay FindItLittlediffto usesofirstquestion thatIwantto askisthedifference betweenwhichwehave usedAinourLesson todaythatItispoite andItsItisusedin foralSituationand between please areUS and What is the phone call today? If you want to talk to someone, for example Misra, please give me a message, please leave a message. That's right. Yes, that's Mr. Mi, and then leave a message. This is Naeun. So when you request Naeun, when you make a request, please leave a message. We use ``masu'' in the same way as, for example, `` coffee at a restaurant/coffee shop, please.'' ``Please give me coffee.'' This can be used for both. It's okay. Yes, it's okay. Please give me coffee. Please give me coffee. This. It's okay, yeah, but for example, it's like that. Barb, yeah. When you say "please make me some coffee" or "please make me something," you can't use "please," you can't use it. Please make this. This is no good. Yes, please make it. Then use teff. Please use please. Yes, that's right. Ver please and with please [Music] Please take me to the station. Say yes, please to the station. Please, I already know that I'm going to get on the train and go. Please, please, please take me to the station at that time, but I need action, so please go to the station. At this time, please say it with your breath. You can say it like that, please say that, formOfThe. FindItLittlediff difficulttouseknow thisandthisWhen Situationcomso sit I think I talked about it on Nere, but basically, ndes and ndes can be used in casual situations, and in casual situations, you can use it as ttekutai dan tai desu. Sometimes you can request something from now on. It 's a function marker when you want to say something like, ``I'm going to do something.'' It's often used to say, ``I want to explain more,'' or ``I want to talk more.'' For example, ``Oh, that 's a nice teacher's scarf. Where did you buy it?'' I want to know when and where you bought it, and how much it cost.When I want you to explain that, I don't ask where you bought it, but where. Did you buy it? Did you buy it? Ah, I want to ask. Is that so? I want to ask. Please explain, explain. When I want to talk, I want to talk about this blouse. I bought it yesterday. Where did you buy it? Oh, I want to ask. Please, I bought it at a department store yesterday.It was very cheap.It was 50% off.That's right.It's also used when you want to talk.It's also used when you want to listen.It's used when you want to hear an explanation.It's used when you want to give an explanation. Well, it's used in casual situations.Yes, that's how it is.That's right.So, what's up?It's often used in conjunction with ``What's up?''. Clearly wherewhen arewantgive [Music] Something to To The Callis [Music] ] the know Well, I think there are various reasons for this, but since it's a one-off phone call, I'll start the call as short as possible.Yes, it's short and I'll start talking soon, but there's no need to cut out long, if-you-want things. Therefore, do n't say "moshi-moshi." It is said that "moshi-moshi" comes from the word "unfun." It is said that "moshi-moshi" comes from the word "unfun." But this is also not really necessary, so I don't need the word "moshi-moshi", I don't need it, I don't need it, I don't need it in business situations, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it, I don't need it in business situations. I guess it means saying everything and continuing the conversation.I see.I don't need words like ``Yes, I want to say that,'' so I want it to be short and ``Yeah,'' so I wo n't use it.I won't use it.I won't use it.Soanyofyou WhoaretoJOjapanies pleasTRnottousewhen youarethereina formationotherabsolutOh yeah, that's it, that's it, friends. When I first started working at a company, I always felt like saying ``Hello'' when I took a picture of a phone call at work, and I was always thinking ``Hello, I went through that training.'' Don't say it, don't say it. Yeah, that's interesting. And one more thing: Ihaveas and thatiswhyyounot saysayWhen REsomewantmeor talkthepersonisnot therethenWhyisthat younotsayHeisnot present Why isgiveofistime goingWell, first of all, in that business situation, use the negative form of ``That person hasn't called me.'' One reason is that I'm not very polite, and another reason is that if I say that I'm in a meeting or I'm on a business trip, I'll ask when I'll be back and call you again when I'm not home. I know when to call when I need to call, so I give information like I'm in a meeting, I'll be back at 2 o'clock, I'm on a business trip, I'll be back next Tuesday, etc. So you can very clearly know when to call again when you want to make contact again. ] so cont Next toj thisto finseeAllAG verythan Thank you [Music] [Music]