Becoming Princess Diana (FULL DOCUMENTARY) Prince Charles, Lady Diana, People's Princess

Here is the stuff of which fairy tales are made. The prince and princess on their wedding day. She came to us at a romantic, new, fresh time into the royal family. She came to save it, in a way. How were you coping with all the press attention? Well, as you can see, you can tell. Are you bearing up with it quite well, though? Because it must be quite a strain with all of us after this. Well, it is, naturally. No, Diana wasn't prepared for overnight stardom. Nobody is. You know, she was a country girl. She was very naive. She'd never even had a proper boyfriend. There's nobody... Nobody helped her. Nobody told her, because this was the first time it had happened. There was sibling rivalry. Diana wasn't meant to achieve. The fact that Diana became Princess of Wales, probably future Queen of England, was beyond the Spencer family to comprehend. Just as Charles fell immediately in love with Princess Diana, so, too, did Britain. Whatever in love means... Is there any possibility of any announcement of your marriage in the near future? Can you tell me? I'm not going to say anything, babe. Next to Prince Charles and I can't go wrong. He's there with me. The fairy-tale dress, the golden carriage, the beautiful ceremony at St Paul's, the blushing bride, the proud prince, it just ticked all the boxes. It was the fairy-tale wedding. Or so we all thought. Becoming a global businesswoman. Becoming the most famous woman in the world. Becoming an icon. Princess Diana was the daughter of an earl. Her father was Lord Spencer, and he was later Viscount Althorpe. They had a house on the Sandringham Estate. And then when Diana's grandfather died, they moved to the family stately home, Althorpe. She wasn't obviously royalty. She was termed, quite unkindly, a commoner, although she was constantly rubbing shoulders with royalty because her childhood was based in part up in Sandringham, so she was often on the estate with the royals. Her sister had gone out with Prince Charles, so she knew the family well, and she was essentially circulating in those sort of quite high-society circles. And the Spencer family were quite an ancient, aristocratic family, and Diana was very proud of her heritage. I mean, they were actually probably grander than the royal family. Well, Diana didn't have the happiest of childhoods. Her parents separated when she was younger, so she came from a broken home, and I think perhaps there was an insecurity that a seed was sown from a young age, and that insecurity was something that flourished, actually, within her as she got older. Her father doted on her. I mean, she was really fond of her father. I mean, she used to like to dance, and she was very fond of swimming. She was always up and down to the swimming pool. She danced in the main hall and played the piano. No, she never ever said what she wanted to do. The only time I ever heard her say anything, just in fun, at her sister's wedding, she said, My wedding will be at Westminster Abbey. And she was 19, 18 then, I should think. But we always thought she'd be Prince Andrew. It's almost impossible to describe to a stranger or someone who's never met Princess Diana what she was really like. What I usually say is, she was as beautiful inside as she was out. But to meet her was something special. She lit up a room. She stopped traffic. And when she entered into a room, everything stopped, and all eyes were on her. I've never met another human being who had that aura, who had that charisma. The same was Princess Diana. The Princess changed enormously from the time I met her, aged 18, to the very end. I was there from the beginning to the very end. And I can tell you, in the beginning, she was a shy, naive, quiet girl who knew nothing about the world. She transformed. She had to. She had to survive. She was thrown in at the deep end and told to swim, and she learned quickly. My years at West Heath were certainly very happy ones indeed. I made many friends who I often see, and in spite of what Miss Fudge and my other teachers may have thought at the time, I did actually learn something. So you would never have known by my O-level results. I think it gives one a very useful experience, a very useful experience of responsibility and discipline. I think responsibility is the most important thing. It's the actual trust that's put in you to deal with other people, and the feeling that they can perhaps put their trust in you as well. When I joined Buckingham Palace way back in 1976, it was already rumoured that Prince of Wales would be marrying somebody like Princess Mary Astrid or Amanda Natchpool. There were rumours that he would be marrying somebody else. Lady Diana Spencer was never there. There were always suitors around Prince Charles. He was the most eligible bachelor in the world at that time, heir to the throne of England. So he was never short of female companions. I saw him occasionally with the Queen. He'd stay at Buckingham Palace. His suite of rooms were at the palace. He had his own valet. He had his own household, and he was very independent. Really, he was searching for someone who could provide him with an heir and a spare. That was his main priority. He was getting old. And the Queen had said to him, isn't it about time you settled down, Charles? Isn't it about time you made us grandparents? So his time was right when Lady Diana Spencer came into his vision. Well, Charles and Diana met when Diana was still a teenager. She was very young at the time. In fact, her older sister had been cherry-picked as a potential suitor for Prince Charles and had in fact dated. Sarah and Charles did date, but it was Diana, who I think was only 17 or 18 at the time, who caught Prince Charles' eye, and he saw this incredibly beautiful, doe-eyed, stunning blonde who caught his eye, and actually he decided that she was the one he wanted to see, not the older sister. Diana was invited to spend a weekend as a companion, really. Not really a date, but just someone to be around Charles who was amusing at the home of someone called Philippa de Pass. And he'd just broken up with his girlfriend, Anna Wallace, and he'd just been to Lord Mountbatten's funeral, and Lord Mountbatten was probably the closest person to him, and Diana said to him, You look so sad. You look so sad and so alone. And he sort of jumped on her, as it were. She said she couldn't believe it. I mean, she was so naive and so innocent. And then she was invited on board Britannia for Cow's Week, and then she was invited to Balmoral. So it was a steady but quite fast introduction. In the summer of 1980, the Queen told me that a young girl was coming to stay for the weekend. Will you meet her at the front door and show her a room? Of course, Your Majesty. So I'm standing in the front hallway of Balmoral Castle on the black and white tiles, waiting for this car to arrive. And out of the car comes a shy young girl that nobody knew who she was. She had one little suitcase in the back. Is that all you've brought with you? You're here for the weekend. You have to go to hunting, shooting, you have to go to the Gillies Ball, tea parties, lunch parties, and that's all you have. She says, Will it do? I said, I think we'd better take you to her room and find out. I showed her to her room. Will you stay for a while and have a chat with me? I'm completely out of my depth, she said. So I stayed. What time do you go down for tea? Four o'clock. You go down to the small drawing room. The Queen will pour you a cup of tea. I don't like tea. I'll make sure she has coffee there waiting for you. Then what happens? I said, when tea's cleared, you go into the drawing room and then the Queen will pour you a gin and tonic. I don't drink. I'll make sure there's a glass of water there for you. Then what happens? Then the Queen plays cards on her card table. Do you play bridge? Yes. Then make sure you're sat at the card table to play bridge with the Queen. That's a good way to get to know Her Majesty. Then the Queen will take the dogs into the garden. Maybe you could suggest you went for a walk with her. Also a good time to get Her Majesty's ear. That's what you want to do. This young girl was fascinated by this routine of royal households. And as I closed the door that day, I noticed the name on the door. Lady Diana Spencer. Generous. Very generous. A very good friend. Did she watch TV a lot? Did she have any favourite programmes? Oh, God. Crossroads? Crossroads. Did you share that like? Unfortunately, yes. I wanted to teach children, and they said, why not come along? So I first started off doing afternoons, and then I took over the mornings and did whole days. But I only worked three days a week in kindergarten, and the other two I looked after American baby boy, which nobody seems to realise. It was very special to me. She's got pictures of him and always asks about him when she writes. Oh, she still writes to you? Yes. Which I think is just marvellous of her. How she finds the time to do it is beyond me. She was working at the time of the press interest in her and Prince Charles. She'd moved on from working as a nanny, and she was working as a schoolteacher at a school in Pimlico. And she was looking after very young children, not really teaching them, but just looking after them. Is there any possibility of any announcement of your marriage in the near future? Can you tell me? Can you tell me if there's any possibility? I'm not going to say anything. But Prince Charles did give us a hint himself. He said we wouldn't have to wait too long. Just as Charles fell immediately in love with Princess Diana or Lady Diana Spencer, as she was at the time, so too did Britain. We hadn't seen the likes of a future princess like this for many, many years, and Diana was just a stunner. I mean, that picture that Arthur Edwards took of her coming out of her nursery in that see-through dress, that set of pins that she sported, the innocence about her. You just thought, wow, this girl is a knockout. The press started camping out on the doorstep, you know, 40 or 50 of them. And this had never happened to a member of the royal family before, and they followed her everywhere. So it was relentless, and she handled it beautifully, but mentally it was really getting to her. What happened with the princess was she came to us at a romantic, new, fresh time into the royal family. She came to save it, in a way, because it was on the decline. Her involvement in the royal family boosted the royal family's popularity, lifted the royal family. No, Diana wasn't prepared for overnight stardom. Nobody is. She was a country girl. She was very naive. She'd never even had a proper boyfriend. So she wasn't remotely prepared for that kind of stardom, and it was frightening. It was really frightening. I mean, she was absolutely sweet, and she chatted to photographers, and sort of, you know, just carried on her everyday business as best she could, but she wasn't remotely prepared for it. Nobody helped her, nobody told her, because this was the first time it had happened. How well are you coping with all the press attention? Well, as you can see, you can tell. Are you bearing up with it quite well, because it must be quite a strain with all of us, aren't you? Well, it is, naturally. Are you coping with it all right, though? You seem to be doing very well. Well, I'm still around. Well, when Prince Charles asked Diana to marry him, he said to her, Do you do realise that one day you'll be queen? And Diana says, I knew I wouldn't be queen, but I don't see how she could possibly have known that. In retrospect, she says, I knew I wouldn't be queen, but I don't think it really sank in. She was very naive, and I think she thought, Oh, one day I'll be queen, fine. But I think it was really more the pressure of being on such public display that got to her, and I think that's the pressure that gets to every girl that marries into the royal family. But no-one had ever experienced this before. Diana was the first one. And I remember the queen sort of saying, It's just because she's young and new and it'll all calm down, because it never calmed down, it just got worse. So she was under a lot of pressure. Do you find it a very daunting experience that yesterday you were a nanny looking after children, now you're about to marry the Prince of Wales, and one day you would more than likely be queen? It's a tremendous change for someone, I may say, of 19, to make all of a sudden, the transition. It is, but I've had a small run-up to it all in the last six months, next to which Charles and I can't go wrong. He's there with me. A father described her this morning, he said he thought she'd make a very good housewife. I was going to say that. We'll get to see. Because now having agonised, if you like, puzzled over it, decided you're now going to be separated again because you're going to Australia, and you'll be away, what, five, six weeks? Yes. What are you going to do in the meantime? I don't know why, actually, I'm very busy. Not back to the nursery and not back to flat-sharing? No. At what point did you decide that this was the right lady for you? Well, gradually. And I suppose towards the end of the summer, in the autumn last year, and I began to realise, you know, what was going on in my mind, and hers in particular, and all these things help. But, you know, it was a gradual business. Did you find it a very hard decision, Lady Diana? I had a long time to think about it, because I knew the pressure was on, both of us. And, well, it wasn't a difficult decision in the end. It's what I wanted, it's what I want. You haven't seen the ring, have you? Yes. Wonderful sapphire and diamond. When were you given that, just last night? No, Sunday. But not wearing it yesterday? No, no, hidden. And when did you tell the Queen that this was what you wanted to do? Well, about three weeks ago. So, as I say, we've had to sit on it and hide it for three weeks, which hasn't been all that easy. But I was absolutely determined that it was going to be as near a secret as possible on the actual day. That was my ambition. But you're both obviously excited, but it must have been awfully difficult trying to keep that secret. Yes. Very good for us. Very good for you. Good practice. Yes. And good for the people we told, too. Quite interesting to see who can keep secrets. But what about the proposal, Your Royal Highness? How did that come about? Well, I asked Diana before she went to Australia, two or three days before, because I thought it would be a good idea that, apart from anything else, if she went to Australia, she could then think about it. If she didn't like the idea, she could say she didn't, or if she did, she could say that. But, in fact, you actually said... Yes, quite properly. Before you went to Australia? Yes. And then we had to sit on it for three weeks. It must have been an agonising three weeks. Did you speak at all? The phone lines must have been pretty busy between here and Australia. Yes, we tried. But it was quite difficult, because I think there was a certain amount of pressure and stress there. Although they never actually found you, did they? No. But I rang up on one occasion, and I said, can I speak? And they said, no, we're not taking any calls. So I said, well, is the Prince of Wales speaking? How do I know it's the Prince of Wales? He came back and replied. I said, well, you don't, but I am in a little rage. Now, if you watch that piece of footage, when Prince Charles is asked, are you in love, sir? And I suppose in love. Of course. Whatever in love means. And she looks at him as if to say, what are you talking about? Don't you know what love is? That was the problem from the beginning. Charles didn't really know what love was. He never really wanted a lover. He wanted a mother. Well, the cracks in their relationship, I think they began to show very quickly, because Diana didn't understand. After she became engaged to Prince Charles, he never seemed to be around. He was always so busy. And she was moved into Buckingham Palace, and she had her own apartment there, and he was sort of down the corridor. And she was absolutely on her own. I mean, a friend of mine, actually, was her footman, and told me a lot about her at the time. And she was very lonely. She didn't feel she could have her girlfriends there. I mean, Buckingham Palace is quite a strange place for a teenage girl to be incarcerated, which is really what she was. Well, I think everyone remembers Charles and Diana's wedding as this fairy tale. I think even the Archbishop of Canterbury at the time referred to it as such. Obviously quite 80s-heavy, when you think about Diana's huge meringue-esque gown, and all of the people in attendance, and obviously the romantic venue that was St Paul's Cathedral at the time. And this was an event watched by a global audience of multi-millions, so it was a major, major royal occasion. Everyone watched the engagement footage. Everyone around the world, pretty much, tuned in to the royal wedding. I mean, that was a huge event in 81. The fairy tale dress, the golden carriage, the beautiful ceremony at St Paul's, the blushing bride, the proud prince. It just ticked all the boxes. It was the fairy tale wedding, or so we all thought. Very well, thank you. I'd just like to say a word. May I say a word? Please do. Yes. The princes have, through the centuries, fought for their king and country. Today, Diana is vowing to help her country for the rest of her life. She will be following in the tradition of her ancestors, and she will have at her side the man she loves. I think Diana had terrible jitters on her wedding day. In fact, the night before, she'd wanted to get out of the whole thing. And she'd had a sort of funny, jokey evening with her sisters. And they said, Dutch, you can't get out of it now, because they used to call her Dutch, short for Duchess. You can't get out of it now. Your face is on the tea towels. And that made her laugh. But she'd discovered about Camilla. She'd discovered that Charles Ham was giving her gifts. And she didn't know the half of it, but she knew that Camilla was a very important person in her fiancé's life. And she says she became obsessed, absolutely obsessed, so that when she was walking down the aisle, she spotted Camilla in the congregation. But she said what sort of helped her at that moment was concentrating on her father, because he'd just had a stroke, and she was really, and he's a very big man, and she was really guiding her father. Charles Philip Arthur George, Wilt thou have this woman to thy wedded wife, to live together after God's ordinance in the holy estate of matrimony? Wilt thou love her, comfort her, honour and keep her in sickness and in health, and, forsaking all other, keep thee only unto her, so long as ye both shall live? I will. Diana Francis, Wilt thou have this man to thy wedded husband, to live together according to God's law in the holy estate of matrimony? Wilt thou love him, comfort him, honour and keep him in sickness and in health, and, forsaking all other, keep thee only unto him, so long as ye both shall live? I will. Bless, O Lord, this ring, and grant that he who gives it and she who shall wear it may remain faithful to each other and abide in thy peace and favour and live together in love until their lives end. Through Jesus Christ, our Lord. Amen. With this ring... I thee wed. With my body... I thee honour. And all my worldly goods with thee I share. And all thy goods with thee I share. In the name of the Father... And of the Son... And of the Holy Ghost... Amen. For as much as Charles Philip Arthur George and Diana Francis have consented together in holy wedlock and have witnessed the same before God and this company and thereto have given and pledged their truth either to other and have declared the same by giving and receiving of a ring and by joining of hands, I pronounce that they be man and wife together in the name of the Father and of the Son and of the Holy Ghost. Amen. Here is the stuff of which fairy tales are made. The prince and princess on their wedding day. The princess was brimming with hope and love for the future. She fell in love with her prince. And there they were, a golden couple. I remember the wedding of Prince Charles and Lady Diana Spence very well because I was at Buckingham Palace. I was working for the Queen. And the Queen said to me, You can watch it on my telly. So take the corgis for a walk in the garden and then watch the telly and you'll know when we're coming back. I was responsible for the top table, which was the bride's table, the bride and groom, and of course the Queen and Prince Philip and the bridesmaids. So I was waiting for the bride to come back. She'd appeared on the balcony at Buckingham Palace. And then, at the end of a very long red-carpeted corridor, I noticed this ball of white racing towards me. And I realized it was Princess Diana. She'd rolled her train up into a ball, tucked it under her arm. She had her slippers in one hand, and she was racing down this corridor, lined with windows. And the diamonds of the Spencer family tiara were glinting in the sunshine, and she was racing towards me. Just me and her in one corridor. She was like a galleon in full sail. What a picture of hope and happiness and love. She had it all. And that day, I waited the wedding breakfast in the ball supper room, served the Queen and the bride, and the bride refused everything. She didn't eat a morsel. And she said to me later, I couldn't eat a thing, Paul. My stomach was in knots. I was just totally wound up by the day, by the excitement, by the spectacle. She says, but you know, the most wonderful thing was walking down the aisle of St. Paul's Cathedral with my father. She says, but did you ever look at the footage of that? I said, I've seen it many times. She says, next time you look at it, watch me. She says, can't you see me looking from side to side? Can you see me doing that? Do you know what I'm doing? I'm looking for her. I'm looking for Camilla. And she was there. Princess Diana, like the rest of the world, was caught up in the fairy tale that was her own royal relationship, and she was willing it to work, as was everyone else. Actually, the reality behind Pallis Gates is that pretty quickly it started falling apart. We love Princess Diana! I haven't yet worked out a method of splitting my wife in half. You can do both sides. In the early days, Diana's light was small, but it began to shine brighter and brighter and brighter, and it was a sort of a star is born situation. Prince Charles would say to her, while I married you, I made you a princess. You weren't born royal. This is a man who has been born to be king. This is a man who has been treated from the very beginning as a god. Suddenly being eclipsed by this woman, he wasn't very happy. He'd also courted her older sister, of course, Sarah, had been a suitor, and on Diana's wedding day, her sister Sarah turned to her and said, I thought all this was going to be mine one day, and now it's yours. There was sibling rivalry in the Spencer household. Diana wasn't meant to achieve. The fact that Diana became Princess of Wales, probably future Queen of England, was beyond the Spencer family to comprehend. It wasn't for her to achieve. The brother should have achieved. It was his estate, not Diana's. So there was always some jealousy coming from the Spencers. Madam, how are you enjoying married life? Highly recommended. How would you like to perform moral as a place? Lovely. Have you cooked a breakfast yet? I don't eat breakfast. Well, Diana made it very clear that she felt like a fish out of water. Even before her actual wedding, she said she spent those nights before her wedding at Clarence House, which was then the Queen Mother's residence, and the night before her wedding was one of the most miserable of her life. She recalls how she felt completely isolated, the images of the Princess trapped in the tower. Well, I think now when we reflect on it, and after we've seen interviews that Diana gave subsequently, we know that she was extremely ill-prepared for married life into the royal family, and she felt enormous pressure from day one. Even when they were discussing the engagement and the wedding plans, I think the pressure started to build on her. The media scrutiny of Lady Di, as she was then, I think, played foremost on her mind. She didn't know how she needed to behave, and when she actually entered married life, she found it a very lonely experience. Charles was off enjoying his country pursuits, and she felt that she was left rather in a world she didn't recognise, a modern woman in quite an old-school environment of Buckingham Palace, essentially feeling like a spare part. I think she felt isolated, and I don't think that the palace were prepared for someone who perhaps didn't have that royal training to marry into the royal family and to become a future queen. She was the Princess of Wales. She became famous overnight, and she didn't really have the tools to equip her for such immediate stardom. If you look at how the palace helped integrate Kate Middleton, as she was then, into the royal family over that decade-long courtship, Kate was trained to deal with the paparazzi. She was trained not to speak to the press. You know, she had a lot of hand-holding, and she had an incredible mentor in William. I don't think Charles gave Diana the guidance that she needed, and I certainly don't think the courtiers at the palace did. She was really left to sink or swim. Living and working with the Queen was far more easy than living with Diana. With the Queen, we always knew that her life ran with routines and protocols and timetables. We knew that breakfast would be 9 o'clock, lunch would be 1 o'clock, tea would be 5 o'clock, and dinner would be 8.15. It was the same every day. It's Groundhog Day at Buckingham Palace. Buckingham Palace is a very large house, has over 200 members of staff, and a hierarchy below stairs that you wouldn't believe, with titles that go way back into the 1600s. So you have fendersmiths, you have women of the bedchamber, you have pages of the presence, and you have pages of the back stairs, you have footmen, you have yeomen of the glass pantry, and yeomen of the silver pantry. All these titles, and people know what they're doing. They all have a specific job. I knew what I was doing at Buckingham Palace from first thing in the morning till last thing at night. It runs like clockwork. It's never been changed. If Queen Victoria went back to Buckingham Palace tomorrow, she wouldn't be surprised by anything. It's exactly the same. Nothing changes at Buckingham Palace. Everything runs smoothly. Diana, anything could happen. No routine, no timetables, nothing. We might skip lunch, we might be shopping, we could be doing anything during the day. So life was more exciting with Diana. But the difference between the two worlds was, I always knew where I was with the Queen, I always knew where the line was in the sand. I knew when not to cross that line, and I knew to stay and bow. I was a servant. But also a friend and confidant to the Queen, but in a different way. With Diana, it was, have a cup of tea with me, have a cup of coffee. Don't just stand there. I used to stand every morning waiting for the princess to come through from her dressing room. And every morning, standing there with a half a grapefruit and a cup of black coffee, I'd bow and say, good morning, Your Royal Highness. For goodness sake, she'd say, when are you going to stop doing that? It's just me and you in the room. Sit down, have a cup of coffee with me and tell me what's been going on. That was her world. Sorry, I didn't see you there. I wish you luck. You're hanging the lamp. I'm happy. I think I've been there all this time. Do you look wonderful? I always should be. So the formal princess on the world stage did everything she should to perfection. But behind closed doors, she was naughty. She was a naughty little girl. She loved to have fun. She loved to giggle. She loved to play practical jokes. At that time, everybody was saying, good luck and I hope everything goes well and how lucky you are to be engaged to such a lovely lady. And my goodness, I was lucky enough to marry her. And we had many, many messages. Amazing what ladies do when your back's turned. I personally think that Diana fell in love with Prince Charles. It's obvious to me that she was a young, naive girl and she fell in love with the prince. Years later, she said to me, well, yes, I kissed a frog. I found a toad. That was my story. But she did fall in love with him and those two boys are born out of love. I saw correspondence between them. I saw correspondence from the princess to the queen which said how happy she was and how she loved to be a wife and how much she would support Charles in his future career. They were her views. But times changed. Within one year, she had William. And then Harry came along. And so the first five years of the princess' marriage, she felt that she could make it work. I think there is this image that Princess Diana created that she felt that she was completely isolated from the rest of royal life, possibly by her age. She was a young 20-something, surrounded by who she described as men in grey suits, you know, the powers that be at the palace. There's an image she created of herself sort of walking around the palace corridors with a walkman on, sort of rather detached from the rest of the scene. So I think she felt she was thrown into the deep end, wasn't given much coaching. It's not like, say, for instance, William and Kate, where they lived together for a decade before she becomes a royal wife. She barely really knew Charles, if you reflect on it. They'd only met, you know, a dozen or so times. So actually, it was straight in at the heavy wedge of it from the very beginning. Prince Charles wasn't always kind to the princess. In fact, sometimes he was quite cruel. I know one occasion she came downstairs wearing a beautiful black-and-white Catherine Walker gown. And she said, Charles, I've had it made specially, do you like it? You look like you belong to the Mafia, he said, which cut her down to her knees. And then one occasion she came down in a tartan dress and said, do you like this one? Well, you look like a British Caledonian stewardess. It was always undermining, just before an engagement began, so that she would lose her confidence. So it was mental cruelty in a way. I never saw any physical violence. I saw tables being upset. I saw crockery being thrown across a room. But I never saw any physical violence. The rest of the royal family and the royal household, they treated Diana as if she was just another gal. In fact, they didn't give her much consideration at all. I did notice that one day, going through the drawing room, the old queen mother, she passed the magazine table and Diana's face was on the front of Hello! magazine. And as she walked past the table, she flipped the magazine over onto its backside and carried on walking. That to me said, she's not really accepted. They don't like it. She's beginning to outshine even the senior members of the royal family. This is dangerous territory. I watched Diana blossom from a shy young girl, 18 years old, at Balmoral Castle. I watched the years pass by. She was pushed in the deep end and told to swim. She was told to survive. She was never taught to survive. She learned very quickly, and she did. And through the romantic years, and then through the power-dressing years, and then the simple-dressing years, becoming a global businesswoman, becoming the most famous woman in the world, becoming an icon. I think very quickly the reality set in that she didn't have much in common with Prince Charles, and actually they were very different people with very different interests, and that's when the cracks started appearing, and people have suggested, and we now know, that that was very soon after they returned from their honeymoon, so very early on in the marriage. She found her role as the world's most photographed woman both suppressing but kind of a revelation to her in that she had this ability to perhaps manipulate the media, have a bit of a laugh and joke with photographers and reporters alike, and equally use this global presence for good. In people's memories, people, I think, still reflect very fondly on Diana for the person she was, for her vulnerability, but first and foremost for her charitable efforts. Good morning. Good morning, ma'am. Were you surprised at the political furore that developed as a result of your visit to Angola? I saw it merely as a distraction because I'm not a political figure. I am a humanitarian figure, and always have been and always will be. We will concentrate, of course, on dissemination. It's been a very intense four days. I have seen a great, great deal. I've seen the people affected by landmines. I've seen the landmines themselves. Angola is an example of what the Red Cross can achieve around the world given the sort of cooperation that we have seen that exists between the Red Cross and the NGOs and the Angolan authorities. Excuse me, Ray, can you...? Hang on, pal. Hang on for three seconds. One, two, three, firing. EXPLOSION RADIO CHATTER Come on. I gave Princess Diana an anti-personnel mine, which I hope she keeps on her desk, to remind her every day that people are actually risking their lives to try and do something about this problem, and indeed, worldwide, people are actually standing on mines and either being killed or being very seriously injured. Thank you, Tom. Despite the controversy at home, the Princess's campaigning continued today in what's believed to be the most heavily mined town in the world. Already briefed about the political row she'd stepped into, she seemed taken aback by the description of her as a loose cannon. I'm only trying to highlight a problem that's going on all around the world. That's all. It's been said, though, that you're aligning yourself with Labour policy. Do you think that's wise? Labour? I don't know what you're talking about. I don't know... We have to keep the programme going. Thank you very much. I remember going to a hospital in Bosnia where a little girl had been blown up by a landmine. She'd been into the field to retrieve her brother's football, and she'd been blown up and lost her legs. She was critically ill, and the Princess sat by her bed and held her hand, and this little girl couldn't understand English. The Princess left. The little girl opened her eyes and said to the nurse in her language, I've just seen an angel. That one moment of humanity changed my life, and I saw the Princess in a different light. I saw her as beautiful inside as she was on the outside. I wanted just to be with you to show that you are not forgotten. Diana did things differently. There was a memo that came from Buckingham Palace. Diana, when you're in public, please wear a hat and please wear gloves because you're touching the public and you might catch something. Hello. We lived in a world where people were not educated. They didn't know. The Princess introduced me to the first person dying with HIV and AIDS. I didn't know anything about it until she showed me that world. She would sit and hold people's hands and counsel them. So life with Diana was very different. We have a battle on our hands. It has to be waged on two major fronts, prevention and cure. As far as prevention is concerned, parents and teachers are in the front line. As a parent myself, I'm only too aware of the responsibility this implies in terms of the kind of upbringing best suited to encourage the child to say no. She also boosted the morale of the soldiers serving in Northern Ireland. She went to Londonderry to visit the Royal Hampshire Regiment, one of the regiments of which she was Colonel-in-Chief. Even in full combat gear, the Princess managed to glamour us, providing a welcome relief for the men used to the daily dangers of serving in the troubled province. Although an obvious target herself, the Princess seemed to shrug off any fears. During the time of the Gulf War, she was there to give support to the wives and children of servicemen fighting in the desert. And she chatted to the fighting men who would soon be on their way to take up arms against the Iraqis. She gave great comfort to many during frightening times. And it wasn't only the British troops who idolised her. Out in the sands of Kuwait, the American forces had also made her their pin-up. It's quite incredible to believe that it's nearly two decades since Diana passed. I think what's so amazing is how William and Kate, to her credit, have been determined to continue her legacy and Prince Harry as well. Let's not forget all the amazing charity work that he's done. Prince Harry said when he was 18 that he promised he would continue the legacy of his mother's work and he's done that through the incredible work he does in Africa. Kate is doing it by wearing that ring every single day and by naming her daughter the third name after Diana. William as well, encompassing Diana in so many ways and the fact that he chose the apartment at Kensington Palace. I think all of these things are very deliberate moves to keep Diana's memory alive. Yes, she was the people's princess, the princess of Wales, but she was William and Harry's mother and I don't think they ever want her to be forgotten. She came to us at a romantic, new, fresh time into the royal family. She came to save it, in a way.