TELEFONIEREN AUF DEUTSCH (Tipps, Tricks, Redemittel)

Hello my name is Maria Welcome back to my channel This is something that stressed me the most when I moved to Germany I have come Talking on the phone in German Every time I had to make a phone call my hands were sweating my voice was trembling I couldn't think of the right words And every time I wanted to then the Avoid phone calls I asked others to do so then Can you please call for me Oh please That's why I want to take the fear of calling off your shoulders and show you how you can prepare for it In this video you'll get lots of tips and expressions from me If you want to talk on the phone like a professional keep watching Today I will talk about formal situations as personal friendly conversations do not stress us so much anyway Thank goodness When do people actually make formal phone calls Imagine that You must call the foreigner's office the town hall or the tax office Such conversations are always a real challenge And as always we take a specific topic For example you are looking for a You have found an internship position and finally have a suitable offer Now you call the company and ask for details The conversation Let's always start with a greeting and introduction This should be brief precise and friendly And this is how you start the call Good morning Good day Good evening This is or here is or my name is I would definitely introduce myself with my full name So not just Hi this is Maria I would already say my Last names And when you call a company you state your last name Of course also your company If you want to call a specific person or a specific department you can say that here I would like to speak to Mrs Müller or Mr Müller The word Mr belongs to the end declension We have the ending n in the accusative I spoke with Müller from the HR department Is Mrs Müller from the HR department available Could you please connect me with Mrs Müller Connect Or would you please connect me with Frau Müller I would like to speak with someone who is responsible for the internship In formal conversations one has to spell out one's name address and email address again and again Especially with difficult or long names It can become problematic That is why special words are used in German when speaking on the phone Spell it out This ensures that the conversation partner has written everything down correctly This used to drive me crazy Made Why do you actually need these strange words Can't I use my own The thing is it doesn't look very professional to your conversation partner If you come up with your own words when spelling misunderstandings can quickly arise For example one might understand the F as a V or On the contrary or mixing up the letters and that's exactly what we don't want And this is how you spell it on the phone E for Gustav H for Heinrich E for Ida J for Julius K for Kaufmann L for Ludwig M for Martha N for North Pole O for Otto P for Paula Q for Quelle R for Richard S for Samuel T for Theodor U for Ulrich V for Victor W for Wilhelm X for Xantippe Y for Ypsilon Z for Zacharias A as in Equator U as in Overconfidence O as in Economy Sz or sharp S Print out this list and place it on your desk so you can refer to it anytime Check how you can quickly and correctly spell your data I will also include this list in Description under this video And now you get a small task Spell it out Please enter your first name in the comments I'm starting My name is Maria So M as in Martha A as in Anton R as in Richard I as in Ida and another A as in Anton Now it's your turn After introducing yourself I won't beat around the bush but get straight to the point Talking around the hot topic means not addressing the issue Why clearly name express oneself awkwardly or not get straight to the point Are you actually calling I'm calling because Here the verb is at the end because it's a subordinate clause I am calling because I am interested in an internship I am calling about it I am calling about the Internship You know that we use the preposition "because" colloquially also the Can be used in the dative but in formal conversations the genitive really sounds very Very nice I would like to ask I would like to ask if the internship position is still available I have the following concern Through my career counselor I found out that you can do an internship there I would like to know more Get information about it Or you say that I'm currently looking for an internship and need more Information about it I have a question regarding I have a question regarding the internship Wha Would I need that exactly And so you ask one question after another The conversation ca aturally take various directions It is important that you take notes before the conversation you have done and perhaps already thought about the questions At the very beginning when you It is very important Later when you become more confident you will not need it No more During the call difficulties can also arise which is absolutely normal It's possible that you didn't understand something That's also not a problem To To be safe feel free to ask if anything is unclear to you Number security means taking no risks or protecting yourself Sorry I have to go Not quite understood Sorry I didn't catch that completely Did I get her right Understood German and English skills are important for her Also if I understand her correctly I have to send my application to her this week I think we have I'm misunderstood I mean I would like to work with customers but I haven't yet Experience with that And between us it's happened to me many times or still happens tha I can't always remember my conversation partner's name No idea why Maybe I'm just focusing too much on my own concerns and not paying attention to what he is saying At the beginning it says or she But it's always very important that you know exactly who you are talking to Maybe you will have to write an email later and it is always better to have a plan You have a specific contact person and do not just write Dear Sirs you ca Ask again for the name preferably at the end of the conversation What was your name again May I Could I ask for your name again I'm sorry I didn't quite catch it Could you please tell me your name Could you please repeat that Could you please tell me your name again Technical issues can also occur No panic Here are a few solution suggestions The connection was somehow Go Could you please repeat what you said I didn't hear it acoustically Understood By the way this is a very good excuse if you have other reasons to do something I didn't understand it The connection is very poor I can hardly understand her I think I have or you have a poor reception I will try calling you again later Here I am again We were just briefly separated but now I can hear you clearly again Now I should take my phone My battery is about to die I'll call you back later I apologize Hello are you still there And what is important at the end of the conversation That one I would like to thank you Thank you very much for the information You have really helped me Thank you for The information Sincerely thank you for your help I would like to thank you for the detailed information Answer Thank you for taking the time Thank you for the pleasant conversation And Now we just have to say goodbye You don't need to make it complicated at all Just say "see you later" or it's also possible that the person you want to talk to is It doesn't answer the phone at all Then you can just leave a message on the answering machine Good day this is Maria from your language coach It's about an internship a Her company Could you please call me back today My number is 0123456789 Thank you Thank you and goodbye Your message should be as short as possible You don't even need to say your name Tell the entire story of your life These points are important Your name your request and your Contact information Of course it's also possible that you dialed the wrong number It's not a big deal You can then say I'm sorry I must have Lost in the call Sorry I must have been connected by mistake Excuse me I got disconnected Probably got the area code wrong Please excuse me I must have been given the wrong number given And here are a few more tricks that help me personally to be more relaxed on the phone Speak Please note the following Please prepare for the conversation Take some time for the Preparation Place a notepad or a sheet of paper and a cup on the desk Prepare Also the important documents The purchase agreement the online listing the rental agreement the customer number Or possibly the product number Note down all questions Write down all questions you have Would you like to mention any points you want to address It's really annoying when you You had already laid it out and then suddenly realize you didn't ask the most important question Make sure to call from a quiet place Find a more or less quiet room for the call Make a call Ideally no one should disturb you Close all the windows The noise from Outside it also appears distracting and unprofessional And please try to be as clear and calm as possible Speak clearly Ask if you don't understand something And please don't be afraid To ask It's much better to ask directly by phone than to worry about it later Break And now comes my favorite trick when you'really scared of talking on the phone Just imagine you are calling someone else It will automatically ervous when it comes to something important Anyone who has ever called the foreigner's office before He knows So imagine that you're just completing a task For example You call a friend and it's not about you at all Then you automatically become muc Prepare yourself for the conversation Believe me As you can see it is very important to prepare for the discussion You are definitely much more confident when you have some notes prepared before the conversation you have created for your purpose and have learned useful sentences How often do you actually need to Call in German and how is it for you Have you even called in German before I hope you apply my tips next time and make calls like a professional And trust me the more you call the more relaxed you'll become Have fun stay cool Goodbye until next time Yes I do need to call the town hall today Good day