Don't let difficult questions catch you off guard. In Lesson 3 of Communication Mastery, we apply the 3-Step "Yes/No, Reason, Example" Method to high-pressure scenarios.
Today, we tackle a common workplace debate: Should meetings be recorded? Jennifer Tarle shows you how to stay grounded and provide a clear, confident response even when the topic is challenging. We also layer in advanced rhythm techniques: Thought Groups and Focus Words to ensure your message lands with impact.
TIMESTAMPS: 0:00 – Intro: Advancing the 3-Step Strategy 1:30 – Advanced Skill: Pausing, Linking, and Focus Words 2:28 – The Challenge: Recording Meetings for Review 2:51 – When NOT to use the 3-Step Method (Social vs. Professional) 3:43 – Model Response 1: The "Yes" (Focusing on Clarity) 4:29 – Model Response 2: The "No" (Focusing on Candor) 5:23 – Wrap-up: Sound More Clear, Concise, and Confident
Hi everyone, Jennifer with Tarle speech.
Let's practice speaking with confidence using my three step strategy for clear,
concise, and confident answers. Again, today we are working on yes,
no questions, and the three steps for answering a yes,
no question. Number one, respond yes or no.
The bonus,
if you repeat some of the question with your yes or no.
Number two, give a reason why. Give me your because.
And then lastly, give an example. All right.
So if you need a visual, let me give you one.
This is what you are going to do. You are going to respond. Yes,
I do. Or no, I do not.
This is because and for example,
some people don't need all of that. So this is our third,
maybe fourth week of practicing this.
So you might just need these prompts at this point. Okay.
So if you no longer need those sentence starters, amazing.
Just think about these practice prompts, right?
So you want to make sure that you give me a yes or no,
a reason and an example.
Are you ready to try some practice? Let's pick a good question for today.
Everybody ready? All right. The question for today is,
do you think it is important to record meetings for later review?
All right.
Let's practice that with some pausing and some linking and a focus word.
So quick reminder, pause means to stop, take a little break.
Link means to speak in thought groups,
making all of the words that are in one thought kind of connect without a pause
and then add a focus word there. Make one word louder, longer,
and higher and pitch. This is really going to help your rhythm. All right,
let's try it with this question.
Do you think it is important to record meetings for later review?
All right, now let's give this a try.
Do you think it is important to record meetings for later review?
Go ahead and take about 10 seconds. Okay, everybody, how did you do? All right.
Did you give me a yes or no, a reason and an example?
Okay, awesome.
One thing to think about is you don't have to use this every single time you
answer a yes, no question. Of course,
you're going to answer yes, no questions quickly. Would you like some coffee?
Yes. No. Easy breezy. Of course, you'll probably say yes, please. No,
thank you. But that's beside the point.
You don't have to provide a reason and an example every single time,
but this really helps in more professional situations.
Again, the question was,
do you think is it important to record meetings for later review?
All right. Answer number one. Yes, I do.
This is because it provides a perfect record of the agreed upon next steps.
For example, if there is a dispute about a deadline,
we can check the recording for clarity.
And now let's try our no response. No, I do not.
This is because people are often less candid about their decisions.
For example,
employees might hesitate to share a risky idea if the session is on file.
And a little more normal speed. No, I do not.
This is because people are often less candid when they know they are being
recorded. For example,
employees might hesitate to share a risky idea if the session is on file.
Hey everybody, how did you do? All right. Loving these practice sessions.
Please let me know in the comments what you think about this.
What question type should I do next and give it a try?
I know people are going to notice the difference and that you sound more clear,
more competent and more concise.
So thank you so much for being here, everyone.
Happy practicing and I'll see you again soon.