Speak English Every Day Shopping Returns Christmas Special

Sarah, look at this. Oh, the sweater from Aunt Linda? Yes, it is too small. Can you move your arms? No, it is very tight. You need a bigger size. Can I return it? Yes, you can. Do I need the receipt? Check the gift box. Found it. Good, let's go today. Where's the store? It's at the mall. Is it far? Only 20 minutes. Should I bring anything else? Just the receipt and sweater. Okay, I am nervous. Don't worry, it's easy. What if they say no? They have a return policy. Okay, let's go. We leave in 10 minutes. I'll get ready now. Great, I'll drive. Thank you, Sarah. You're welcome, honey. Wow, so many people. It's return season. Everyone is returning gifts? Yes, very common. Where do I go? Look for a customer service. I see a long line. That's the place. This'll take forever. Maybe 15 minutes. Should we wait? Yes, we must. Okay, fine. Let's stand in line. What do I say? I want to return this. That's easy. Then show the receipt. Do I explain why? Only if they ask. What if it's damaged? It's not, don't worry. You're right, I'm overthinking. Yes, you are. Thanks for coming with me. Of course, we're a team. I'd be lost without you. You're sweet, Tom. Hello, how can I help? I want to return this. May I see the receipt? Here you go. Thank you. What's the reason? It's too small. That's no problem. Really? That's great. Do you want a refund? What are my options? Refund or store credit. What's store credit? Money to spend here. Which is better? Store credit is more. How much more? 10% extra. Oh, that's nice. It's our holiday bonus. I'll take store credit. Perfect choice. How does it work? I'll give you a card. Can I use it today? Yes, anytime this year. Wonderful, thank you. You're very welcome. That was easy. See, I told you. Should we look around? Sure, why not? Do you need anything? Not really, you? Maybe a new shirt? Let's find one. Wait, look. What is it? That scarf, the blue one. It's beautiful. You like it? Yes, it's lovely. Try it on. Me? Why? Just try it. It's so soft. It matches your eyes. Tom, stop it. I'm serious. It's too expensive. How much is it? Probably a lot. Let me check. We don't need it. But you love it. We should save money. Just remember it. Okay, fine. Let's keep looking. Excuse me, miss. Yes, can I help? I want this scarf. The blue cashmere one? Yes, can you help? Of course. My wife is here. You want to surprise her. Exactly. Can you hide it? I'll wrap it quickly. Thank you so much. It's very romantic. Will my credit cover it? Let me check. Yes. Perfect. Please hurry. I'll be very fast. She's coming back soon. Almost done. You're the best. Here you go. Thank you. Hide this, please. Behind the counter. I'll pick it up later. No problem. Good luck. Thanks. She's very lucky. I'm the lucky one. So sweet. That was delicious dinner. I'm glad you enjoyed it. You cooked so well tonight. I had help. From who? A cooking video. Well, it worked. Sarah, I have something. What is it? Close your eyes. Tom, what did you do? Just trust me. Okay. They're closed. Hold out your hands. I'm nervous. Don't be. Open them. The scarf. Merry late Christmas. Tom, how? I used the credit. But you needed a shirt. I need you happy more. This is beautiful. Like you. How does it look? Perfect. Absolutely perfect. I love it so much. I love you more.