How One Maintenance Call Created a Customer for Life

Hey guys we just pulled up on preventive maintenance and um looks like we're going to be dodging rain. Stay tuned. Right behind here. Okay. I'll let you give me some space. You talking about in here? No in here behind it. Oh I see here we go. all right this is going to be positive pressure drain so we're not going to need a p-trap i'm here for the ac to do a tune-up that flue pipe bothers me a little bit it is not the proper way to make a joint all right i'm gonna go get my tools and i'm gonna be back in here i was just looking at things here um where's your filter located around that corner. I haven't run the AC this season yet. You have not run it yet? Nope. It's basically all I do. It has been kind of warm. Yeah, it has. I just use my AC basically to keep the humidity down. You know, they're supposed to warm up good Sunday. And the humidity's supposed to be a lot higher. Outdoor unit over here? No, it's right back. Okay. That coral actually looks pretty clean. I had cleaned it out last year, cut, you know, cut, get some of the dirt and dust, and it, it stays fairly protected. Now, you know, all of them get a little dirt in them, but, but, uh, it, it stays fairly protected. All right, um, while I'm working on the indoor unit, will you move this stuff so I can get all around it and take panels off? Okay. And I'm, I'm gonna go ahead and start working on the indoor unit, okay? Okay. You, you go through the house. All right, thank you, sir. I need some algae tablets here. That goes on this hot water here. Forgive me, I'm going to have to sit. Okay, it does look like I need to get my vacuum and clean this out. Right now, I'm going to check bearings and check this capacitor. I'll show you that. That wheel is very well. This capacitor is located right on top of the blower, top of the blower compartment. I've already checked to make sure we don't have voltage, but we'll check this again. Nothing, nothing. this out see if i can read what it is really hard for me to see if i can take a picture of it i'm trying to read the micro farad rating on it i can see it 7.5 and now i can test it switch my meter to micro farads i'm just gonna have to tell you what it says 7.5 that one's good difficulty but you haven't returned it on this year right okay no sir just asking in case i need to um focus on something okay i'll be around labor day maybe a little after the last time i i had run it okay i'm gonna turn on the fan right now or do you need to see stuff up close like this no it's not gonna be there and here we go here's my nameplate i'll let you one maximum total input 6.8 amps 6.8 amps and vacuum that out while i got this here code either georgia if at all possible you need to penetrate the cabinet with more pipe you could do flex from here to here but not through here trying to do is get some algae tablets in the main drain pan there's a couple ways to do it cat toro that's not going to work option is how about right there i got to be careful because the blower's on right now and it's blowing these out of out of here we'll put this on cool turn the fan to auto see what happens i'll tell you what if it does start to rain we about covered under here. Yeah. In just a second. 410 system. Load for 410. Fixing to go look. Need to turn these around and check superheat and self-cool. Okay, this is what I was looking for. We have low self-cooling and high superheat. That tells me it is low on refrigerant. That low pressure is not because of restrictive return. If it were restrictive return of airflow, that superheat would be low super heat tells me it is low in the fridge does not mean it is a filter is not the right size i'm just saying this indicates it's low on charge i'm speaking of wanting to get away from gas if you ever do replace this um there's a heat pump that we can install in that closet okay without having to rewire your house okay that was that was the knockout the wall if i could do but more efficiently, I might look at it. There's a high efficiency heat pump. Yeah. The air handler, I can convert to 120 volts and don't need heat strips. So you don't need to supply 240 volts to the closet. Okay. So when that time comes, call me. I will. A lot of things change. Yes. That's how it's put in. Yes, systems nowadays, there's some of them that are real similar, but yeah, that gas bill you told me about, that's high. yes sir back to where we were led my line i can feel heat coming out the top of it now for the first time sub cooling is around seven degrees superheat around 12.3 degrees and just a little bit more not much that coil does have a txv on it so sub cooling is our number one reading we're looking at over here that sub cooling fluctuating a little bit though i'll weigh this drone when i bring it back to the van i probably have not used more than a pound see my sub my super heat going down sub cooling going up sub cooling this seems to be hovering between seven and eight super heats at 13 point right now it's at 14 sub cooling right now is about nine degrees so i'm gonna leave this alone sub cooling does seem to be jumping around a little bit be good the rest of summer okay i do know that by the way that man was talking and finding that system you know a little bit low on refrigerant most people would have sold him a new system right there on the spot but i didn't think it was very low i told him hey we can charge it up he opted to do that and found out it didn't need much refrigerant at all just barely over a pound and i gave him options and asked him to call me when it's time to replace that thing. And to me, that's how you form long-term relationships with customers. You treat them like family. You give them options. You tell them the truth. You don't try to upsell. And when the time comes, I'm pretty sure he's going to call me. I told him about a system, the ACIQ system that's coming out now that doesn't need heat strips and it's a heat pump. I think he would, around here, that is fabulous. Our systems are based on our cooling load or what technically is our heat load, but how much cooling capacity we need. If I need 36,000 BTUs for cooling, that's more than enough for the heat around here. So a heat pump with no heat strips would be perfectly fine for him. I hope you enjoyed the video. And if you're interested in those ACIQ systems and want to be a dealer for stuff like that, check out the links in the description. Catch you on the next one.