Woman claims repair shop crashed her car

She brought her car in to be fixed. Instead, it was totaled. That's the claim of a Hollywood woman who speaks to Fox 11's Cristina Gonzalez about a repair shop nightmare. It's a story you'll see only on Fox 11. So here's my car. The badly damaged Audi 5, the owner says she took into A&E German car service in Santa Monica last month, looking like this, after getting a fluid check light. I took it to the shop on Thursday morning, Thursday, September 3rd. Alicia Good says she kept calling the shop for updates, finally getting a call from the owner Saturday afternoon saying there had been an accident Friday night. Had a one car accident with a barricade is what he said. Then he hit this. Several miles away from the shop in Pacific Palisades, according to Alicia, and the incident report she filed with police. She recorded the damage to her vehicle, which she says the owner had towed back to his shop before even telling her there had been an accident. My hand was like shaking because I was like shocked at how bad it was. You can see right down the middle and the whole car is shifted in. There's no arguing that it is total beyond belief. When I was there he was like oh don't worry we're gonna get you the same car but lower mileage which I was like what? I'm like good luck because it was a 13 year old car and it had about 68,000 miles. The owner of the shop was not available to speak with us. no one could explain why the vehicle was being driven miles away from the shop it's now been a month i still don't have an offer they did about a week after the accident they did get me a rental car i feel like people should know that they are using your car but the police said it's debatable whether or not it's actually a grand theft because i had entrusted them with my car the whole thing is rather egregious my big takeaway from this whole ordeal i would say put a tracker on both your keychain and a second one in your car and set alerts from that shop. So you get alerted when your car is removed from that shop and take a picture of your mileage and maybe take some pictures or a video of your car. Again, no one at the shop was available to speak with us saying only that the matter is being handled by their insurance company. In Santa Monica, I'm Christina Gonzalez, Fox 11 News.