Local business helps woman after pool nightmare

Valley Woman's pool project turns into a consumer nightmare. Luckily, another company was willing to step in and help. Fox 10's Nicole Christine joins us now in studio with more. Nicole, this all turned out okay, but it didn't start that way. Yeah, it was a long journey to get there. Robin Crace is yet another former customer of Sunstate Pools, left high and dry by the company earlier this year. But it's far from the hardest trial her family has faced this past year, making this act of kindness from another Valley Pool company that much more of a blessing. I was frustrated, disappointed. Robin Crace says 2026 started with a plan to remodel her pool. I got quite a few estimates and decided to go with one of the companies that have a bigger name in the Valley. That company was Sunstate Pools. Robyn says she signed the contract in February and experienced similar delays in progress to other customers Fox 10 has interviewed for roughly four months. I was still waiting for them to... Um, come back out when the ROC took their, revoked their license. I felt very scared because I didn't know where I was going to come up with the money to have the pool redone. Luckily, Robin had a family tie to the pool magician. I know Robin's brother, and he has done some repairs for me, all kinds of things in the past. He called me and said, hey, something happened. My sister was doing a remodel. I know you do pools. Can you help her? Once they learned about my situation, they offered a substantial discount to come out and finish the work that Sunstate didn't finish. For the business, it's just part of their mission. We are a family owned and operated business and that's what we rely on is the community. And have one of our community mentors go down because someone took their money is just unacceptable. But for Grace, it goes deeper. The stress from the unfinished pool project came just a few months after police say her niece was murdered. We have already endured the unimaginable loss of my niece. As the family still works to get justice in that case, Grace says this generosity from the pool magician, after such a tough year, helps restore her faith in others. It was nice to see a company come out and show compassion, to see humanity and people acting in good ways. Meanwhile, the Arizona Attorney General's office is still investigating Sunstate Pools after an overwhelming number of complaints from customers like Grace. You can find more from our original Fox 10 investigation into the company over on Fox10Phoenix.com. Nicole Christine, Fox 10 News.