Undercover Boss is Recognized IMMEDIATELY

Hi, is Sylvia here? Kevin Sheen. Oh, my God. Sir, Kevin Sheen. At first, I wasn't quite sure I heard my name, but then when she said it a second and third time... Mr. Kevin Sheen. Do you know if there's a woman named Sylvia here? Sir, I'm right here. Sylvia right here, sir. Hi, Sylvia. My name is Peter Francis. I was here to work with you today. All right, nice to meet you, Peter. This evening when this guy walked up to me, Peter, Mr. Kevin Sheen, I was surprised. You need to go get changed. Okay, great. Right now, I need to talk to Sylvia and figure out a game plan to see how we can make this work. Sylvia, obviously, you recognized me right away. Yes. And how did you recognize me? I have served you once in Epic Club, and I remember my guests very well. And the guests, they remember me back. That's how I am highest in common cards. I really am trying to kind of go undercover so that I can really see how you guys are operating so that we can hopefully leverage that across the fleet. Exactly. Do you think there's a way for me to go back into the dining room and not have people know who I am? Sure, you can, because nobody has recognized you, and I tend to keep it that way. Okay. Come, let's go to the dining room. I'm going to make sure that he learns whatever I would teach my assistant, because he needs to know what dirty business it is. Are we ready? All set? Good evening. My name is Sylvia, and I will be your waitress this evening. My name is Peter. I'll be your assistant waiter this evening. And here's your bread. I'll bring you the wine list, and I'll take your order first, so that way I don't keep you waiting too long. Peter? So now you will pick up my appetizer and everything. Okay. ASP is asparagus. Asparagus. Caesar, Caesar. I'm confused. I will show you. Come. Asparagus and... And two Caesar salads. Yeah, you remember. That way. Thank you very much. They look great. Will you be able to carry this one? I'm going to try. Yikes. Whoa. Be careful. Don't drop it on anybody else. Serve from the right. Ladies first. Ladies first? Are they both shrimp? Two ladies? And gentlemen. I hope I don't spill it on you. Now we're getting busy. Let's go. We have a table on our station. Is the water glass on the left side or the right side? Always right. I'm sorry. I went the wrong way first. This is our table number three. Ladies having summer roll and shrimp. Still come back with summer rolls and shrimp. I put it on a plate too, right? Yeah. I was completely lost. Oh, that's the way. It's very hard. There's a lot to remember, and I have no idea what I'm doing. Peter, would you please wait with coffee? Okay. Regular and decaf. Peter, where's the decaf? Oh, you want decaf also? Ai, ai, ai, Peter. You said coffee. Oh, who's having regular? Regular, okay. If somebody's finished, you remove the dirty plates. Peter, take up a tray and bring me two key lime pies. Whoa. Picking up those trays and putting them down, it was impossible. Figuring out how to go from the dining room to the galley and find out where all the food was. I have a headache from all of this. Key lime pie? Peter, you have the wrong dessert. You have two New York cheesecake. Oh, I never would be able to do what these people do day in and day out.