But, you're the "IT Guy"

have you ever said the words but you're the I.T guy chances are you're very confused or you're doing something wrong I've been working with computers for 22 years professionally and then many years prior to that unprofessionally I work with computers every day it is my job but I am not an I.T guy I have not been an I.T guy for a very long time if you're already confused let me clear that up as quickly as possible before I dive into this the reason for this video and the reason for most of my videos is to educate you and to help you get the tools and resources you need to tackle your technology so if you're looking for help with your computer your tablet or iPad your smartphone whatever something to do with a computer you need to know who to ask for help and how if you don't know you're not going to get the help you need all right back to the topic in today's world it at least as a job description or job title refers to typically going to somebody's desk fixing their computer or taking somebody's laptop fixing their laptop because something has gone wrong with it there's obviously much more to it than that this is just a simplified description so if you need usernames passwords if if you need antivirus if your computer is locked and you need it unlocked things like that they call it break fix you break your computer is broken you need it fixed or something with your computer is broken you need that fixed I haven't done that style of work since at least 2013 but back then when I was still doing that it wasn't even in my job description or my job title I did that out of necessity I haven't really been an I.T guy since about 2010 or 2011. now if it's starting to get a little bit confusing let me use just a few metaphors if you know a Doctor Who's a podiatrist somebody who works on feet and you ask them what's wrong with your eyeball or what's the skin rash that I have you're not going to get the diagnosis or the expertise that you're actually looking for because this person does not specialize in the thing you've asked them to help you with you wouldn't ask a heart surgeon to operate on somebody's brain it doesn't make sense you wouldn't ask a dermatologist to diagnose your ti issue you it doesn't make sense computers are just the same there are many different disciplines with computers and most of them are not I.T the term I.T does not pertain to everything having to do with a computer another metaphor auto mechanics you wouldn't go to a transmission shop and ask them if they're going to do your body work because they're not going to do your body work they are a transmission shop that's not what they do now what most people end up doing is they assume because somebody works with computers and they're comfortable with computers even if they don't know how to solve the problem they're asking is that they will fumble around and figure it out better than them this is a problem this is not fair to the person you're asking and it's not fair to you because you're not going to get the problem solved correctly they're going to cut Corners they're just going to get you out of their hair as quickly as possible the problem is going to come back or a new set of problems are going to show up because you asked the wrong person for help people who work with computers do not have magical inborn knowledge of all things relating to computers for years and years and years people come to me with problems about Facebook I hate Facebook I don't know how to fix your problem you know who's going to be better at it than me is either somebody who works in social media that's their job or a teenager and I'm not joking the people who spend all day playing on social media using over and over figuring out all the intricacies of it somebody who's very familiar with it is going to be more inclined to fix the problem you're asking them about now to be fair I said teenagers right now teenagers barely use Facebook they use tick tock and Instagram I'm just illustrating a point you're asking the wrong people for help my job is fixing big computers that run the internet if you've ever heard the cloud a term I absolutely hate that's what I work on I'm A Cloud engineer I basically make a small portion of the Internet run and run well that's my job I do not fix people's computers if you run Windows I don't even use Windows that much anymore so I'm probably not the best person to fix your problem now you'll run into a case where some people who work in technology if you ask them to help they're going to be willing to help there's a variety of reasons for this but not all of them have the expertise needed to fix your problem and fix it correctly most of them like I said earlier are going to cut corners and just address the immediate problem and not look at it in a holistic fashion back when I was fixing people's computers I would do that I wouldn't just fix the problem I would look at other problems and and address those ask the customer if they would like me to address those other problems that I see that I notice because what I'm doing is trying to fix and prevent future problems from coming up after I'm done fixing this immediate problem this is the same thing a specialist doctor would do in a situation where you've come to them with a problem is they're gonna not just going to address the immediate problem they're going to look at everything and that is the difference now the reason why all of this is important is because we are very close to 30 years into this experiment this experiment of a computer in every home this was Bill Gates Vision back in 1995. and almost nobody knows what they're doing nobody is safe with computers they are stupid they are lazy they are selfish and they continue to get themselves into trouble and think it's somebody else's fault it's not it's their fault their fault for not knowing you can't always blame them but their fault for not caring to know that part you can blame because they either get impatient they get frustrated they get overwhelmed or they are just simply not interested in knowing now this is not to insult anybody I'm not trying to look down on you for not being automatic experts with computers that goes against my entire message what I'm saying is it's time it's time to stop Outsourcing this knowledge onto other people and start taking responsibility for the devices that you buy and use and that's why I'm here is to help people who still struggle with the basics of Technology and teach you the right way to go about it even though I'm not going to fix your computer I'm going to teach you how to get the help you need and then start to take care of things on your own that's what this channel is about so remember just because somebody works with computers doesn't mean they are the IT guy and just because they work with computers doesn't mean they know how to fix your problem that's it [Music]