Telefonieren auf Deutsch: Konversationstraining | Sprich mit uns!

Hand on your heart. Do you sometimes also feel afraid, to call in German? You stare at the display and you actually hope, that no one picks it up. That ends today. We are training together now the final opponent, A phone call with customer service due to an internet outage. We go through four steps From vocabulary to genuine dialogue Training, so that you can start tomorrow you can reach for the listener without fear. Here we go. Talking on the phone is not a talent, but preparation. Therefore, we will start immediately with the first step, namely the vocabulary, what you need to sound sure and professional Number one expression. To be dependent on something I work from home and am on a stable Dependent on internet connection. Or nothing works without my car. I depend on my car. to get to work When you depend on something, Then you urgently need something. Without it, it wouldn't work. Also at home your internet or your car. If you don't work from home. It is more urgent than merely needing. Correct a mistake. Could you please report the error Please fix as quickly as possible? Our team is already working on it, to fix the error. Fix a mistake is nothing other than the error Find and resolve or remove. So that everything works again. Pass on a number. Could you please Provide your customer number? Please give me but your mobile phone number through, so that I can refer to them in case of follow-up questions can reach. That's typical on the phone. A number is given. You say your number. One dictates them, so that the other person can take notes as well. Schedule an appointment. That suits me very well. Please enter the appointment Set it for tomorrow. I have scheduled our next appointment already fixed in my calendar registered. To enter here is like to note down also enter in the calendar, so that you don't forget the appointment. Remain, remain. We remain as such, that you give me the documents send by email by Friday. Then we will stay like this, that we meet tomorrow at 11 a.m. We remain as such, signals the end from a conversation. One expresses this way, that something is firmly agreed upon and now we both know, What happened next. In step two Let's practice the most important sentences, so that they can assist you when you're on the phone come naturally to your lips. I will always read you a question or a sentence beforehand and you deliver the appropriate response shout out loud right after me. Pay attention to my intonation. also how I stress the sentences. Here we go. Good afternoon, how can I help you? Good afternoon, my name is Schmidt. I have a problem with my internet connection. Good afternoon, my name is Schmidt. I have a problem with my internet connection. Could you please Provide your customer number? Yes, of course. This is the XY 130 599. Yes, of course. This is the XY 130 599. I have been since last evening No more internet. That is really very annoying. Would 10 o'clock work for you? Yes, I'll enter the appointment right away. The technician will come then Tomorrow at 11 a.m., if that works for you. Yes, then we'll stay this way. Now we go into intensive training. First of all, listen to yourself Go ahead and calmly present the complete dialogue, so that you can understand the situation and you understand the emotions. Good afternoon, customer service here. How can I help you? Yes, good day, my name is Schröder. And I have a problem with my internet connection. Since last night, it has been working Unfortunately, nothing at all anymore. I'm sorry to hear that. Could you please Provide your customer number? Then I'll check it immediately. Yes, of course. This is AB 23 0897. I see here in our system no general disturbance in your residential area. That is very annoying. Actually, I am for my work I'm at home office urgently dependent on a stable connection. Yes, I understand that. We would need a technician to send to you to directly address the error To be resolved on site. Would it be possible? that someone still comes by today? Today it unfortunately is no longer possible. But I could offer you Offer an appointment tomorrow at 11 a.m. Yes, if it can't happen any sooner, Then we'll do it this way. Good, then I'll note the appointment. immediately book it and send it to you a confirmation by SMS. Thank you very much. Then we will stay like this And I am expecting the technician. Tomorrow morning. Before you speak yourself shortly Let's quickly look at two details, your German immediately sound more natural Namely. In the dialogue, the customer says Actually, I am doing this for my work blablabla instructed. Remember this, namely it is in German not at the beginning of a sentence. We mainly use it in spoken language, to give a reason It is the perfect alternative to a relative clause. In the last sentence, the customer says I am expecting the technician. What is the difference between "warten auf"? Very simple, wait It is an active activity. You're also standing at the bus stop, You're doing nothing else while waiting for the bus. We need the preposition "on" here with the accusative case. To expect means, I am counting on it firmly. The appointment is in my calendar. Meanwhile Of course, you can also do other things just waiting. Expecting does not require a preposition. The verb stands directly with the accusative case. Also for example I expect her tomorrow at 11 a.m. So, now it's your turn. I'm inserting the customer's sentences for you. Say sentence by sentence. At your own pace. Pay special attention to the pronunciation and the intonation. Try to do it as well as possible possible to imitate. Good afternoon, customer service here. How may I assist you? Yes, good day. My name is Schröder And I have a problem with my internet connection. Since last night Unfortunately, nothing works anymore. I'm sorry to hear that. Could you please Provide your customer number? Then I'll check it immediately. Yes, of course. This is AB230897. I see here in our system no general disturbance In your residential area. That is very annoying. Actually, I am for my work I'm at home office urgently Dependent on a stable connection. Yes, I understand that. We would need a technician to send to you to directly address the error To be resolved on site. Would it be possible? that someone still comes by today? Unfortunately, it's no longer possible today, but I could offer you Offer an appointment tomorrow at 11 a.m. Yes, if it can't be done any sooner, Then we'll do it this way. Good, then I'll wear it Fix the appointment immediately and send it to you a confirmation by SMS. Thank you. Then we will stay like this And I am expecting the technician. Tomorrow morning. So, Endspurt. We're playing the dialogue Now turn it off completely once more. This time, however, there are no breaks. Your task is to simultaneously with the customer to speak along with Also the sentences, the one you just practiced. Try again exactly my rhythm and to imitate my breaks. If it's too fast for you? No problem. Just do it one more time one step back. It's completely normal. that it might perhaps not It works on the first attempt. Good afternoon, customer service here. How can I help you? Yes, good day. My name is Schröder And I have a problem with my internet connection. Since last night Unfortunately, it does not work nothing at all anymore. I'm sorry to hear that. Could you please Provide your customer number? Then I'll check it immediately. Yes, of course. That is the A B 2 3 0 8 9 7. I see here in our system no general disturbance In your residential area. That is very annoying. Actually, I am for my work I'm at home office urgently Dependent on a stable connection. Yes, I understand that. We would need a technician to send to you to directly address the error To be resolved on site. Would it be possible? that someone still comes by today? Unfortunately, it's no longer possible today. But I could offer you Offer an appointment tomorrow at 11 a.m. Yes, if it can't be done any sooner, Then we'll do it this way. Good, then I'll enter the appointment. immediately fixed and send it to you a confirmation by SMS. Thank you. Then we will stay like this And I am expecting the technician. Tomorrow morning. Incredible, how well this is already working, right? You might notice, Shadowing is the fastest way. smooth and safe To speak German. Exactly according to this principle work as well all our German courses In German Campus. If you therefore intend to target for your profession or daily life if you want to train in Germany, Then definitely drop by. You'll find the link there below in the description There we will accompany you Step by step toward your goal. But now you are ready for the final step. Now it's serious. We are now simulating One more phone call, but this time you answer freely. I am the employee from customer service and ask yourself the questions and you answer completely spontaneously. I'm blocking you below also include even small hints, what you could say but try to make it sound as natural as possible as possible Are you ready? Your phone is ringing Here we go. Good afternoon, how can I help you? Could you please Provide your customer number? I could give you Offer an appointment at 11 a.m. Then I'll take care of the appointment Immediately fix it. Done, you've made it today not only listened, but actively trained. How did it feel? Write to us sometime. I am a professional in the comments, if you take the free part at the end without thinking twice, you managed it. And don't forget, The first time is always the hardest. Save this video for me and come next week Just go back once more, to repeat the dialogue. And if this training has helped you, Let's give a thumbs up there and subscribe to our channel, so you don't miss any videos anymore. See you in the next video.