This video presents four scenes of intercultural communication involving characters from diverse cultural backgrounds. Through both successful and unsuccessful interactions, the project explores how cultural differences can shape communication styles, perceptions, and relationships. In the first conflict, Nam, an Asian student, unconsciously applies his own cultural values when working in an international group project, leading to misunderstandings and tension among the members. Through conversations with a counsellor, he gradually recognizes these cultural gaps and begins to develop a more ethnorelative perspective toward others. The third scene highlights another cultural clash related to low-context and high-context communication styles. Once again, Nam misinterprets the intentions of others and reacts emotionally due to differences in communication norms and cultural expectations. In contrast, the successful scenarios demonstrate how empathy, mutual respect, and cultural awareness can help individuals overcome misunderstandings and maintain harmony in multicultural environments. Ultimately, the video emphasizes that intercultural communication is not about determining who is right or wrong, but about learning to understand perspectives shaped by different cultural “rulebooks."
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Video Summary
AI Generated
Nam, a student in an international environment, struggles with cultural clashes regarding teamwork and communication. Through guidance, he learns to navigate the differences between individualist and collectivist cultures, as well as low-context and high-context communication styles, ultimately finding a balance between professional boundaries and social harmony.
You're a genius, honestly. I saw some problem and I had to fix it.
Thanks man, actually I spent a lot of time working on it.
Well done guys, it feels good when we respect each other's work.
We came to Anaya, if we break the bank we'll be short on the rent.
Hey, An, I would like to be straight with you.
Bring the license for the whole team.
Oh, thank you.
Alright.
Dear Miss, I'm coming for my 9am appointment.
Hi An, good morning.
Please have a seat, you can put your bag down.
Well, to be honest, I don't even know where to start.
I'm just so excited about this international project.
However, after just one week, everything is just falling apart.
Okay, now take a deep breath, man.
Working in an international environment is like a game where everyone fall different rules.
So, let's break it down and tell me what is your concept.
Well, it's about my book project with Sarah and Kaito.
Sarah is very professional.
However, I noticed she's quite detached.
And her flow didn't really flow with what I and Kaito went for.
So I stayed up late and edited her part.
But then, she went ballistic.
Look at this share drive.
Why is my market analysis section is completely different?
Who assessed my PVT last night?
Not me.
Oh, it was me.
I saw our presentation last night and I saw that your part didn't really flow with what I and Ken wrote.
So I adjusted it a little bit.
It looks better now, right?
Well, whether it looks better is not the point.
It is my section, so if you want to change something, you should ask me first.
We're a team, aren't we?
I saw some problem and I tried to fix it.
Plus, I texted you that I have some other words in our presentation.
So I asked you to check my content.
But you haven't even replied.
What's the problem?
I'm sorry, but everyone has their own job.
I'm not obligated to do your work just because you're busy.
Hey, Sarah, let's calm down a little bit.
Nav is trying to do his best for our group work.
Don't be so sensitive.
In our future, we often support each other without overthinking it.
Well, that's your country.
Here, I'm responsible for my own grade based on my own work.
Don't cross that line again.
What? Did I do something wrong?
I just want us to get a better result.
I don't understand.
Why was she so upset?
I was just trying to help her.
Nav is the president of Liberties of Individual Ownership Birth Group Family.
To Sarah, we see herself as an independent individual.
Her assigned part of the project is her responsibility and someone's privacy.
So when they hit her work without asking,
she saw that you're invading her privacy and also questioning her competence.
I see your point.
But we're a team.
We shouldn't just let each other handle it.
That's because we balance collective responsibility.
You see the team as one single unit where Valerie doesn't master the final result.
You talked about being supportive, right?
However, with Sarah, how does she feel it?
She sees it as an interference.
So let me think again.
So that's why she didn't help me when I was in BTC?
Exactly.
She values self-reliance.
She expects everyone to be responsible for their own work and their own path.
And in this case, it doesn't mean that she doesn't care.
She just wants to expect you to handle your options.
I see it now.
So I should respect Valerie first and then I can ask for her help later.
It's all about the balance between your desire to help and her need for a solid lead.
Controversial competence should also be considered before any behaviors.
The gap among encounters can indicate different postures, gestures, and decisions,
and affect negatively if we are careless and apply our cultural background on others.
Instead of understanding and ignoring self-discipline,
why don't you ever try and ignore relatives or customs to show your respect and also participate in it?
Hey Sarah, I have just gone through our presentation.
Your part by method analysis is really impressive.
And you have lots of great data as well.
Thanks Nam.
Actually, I spent a lot of time working on it.
Oh definitely.
I noticed this part of your presentation and mine can link up a little bit more.
Would you mind if we just look at it first and then to make sure that you are okay with any changes before I edit?
I really appreciate you asking first.
I'm really open to suggestions.
Let's look at the screen now.
Let's align the flow together so it stays accurate.
Yeah, that sounds perfect.
About my part, actually I'm struggling a bit with the statistics.
Would you mind to share the link or the website that you use for statistics?
I would like to learn that on my own.
I will handle it myself.
Of course, I sent you the link.
But it's better to share your knowledge, right?
You've got this, Nam.
Well done, guys.
It feels good when we respect each other's work.
But to stay positive, let's finish it right now.
Yes, let's finish it together.
The core lesson here is understanding the balance between independence and interdependence in individualist cultures.
Having someone without a consent can be seen as undermining the autonomy.
Conversely, in collectivist cultures, silence can be mistaken for the lack of group spirit.
To succeed, you must move from assuming to negotiating boundaries.
Always act before you exceed and acknowledge that professional respect is shown differently across borders.
What's wrong?
What?
Hey, sis.
I honestly can't take this anymore.
Things with my volunteer team are completely falling apart.
Be calm down, Hanh.
Let me know what happened at the outdoor workshop today.
We gathered outside today for volunteer work.
I just wanted to surprise everyone.
So I paid off my pocket to buy premium high-end snacks to treat the whole team.
I just want a little quick appreciation.
But Mr. David, he actually embarrassed me in front of everyone.
Hey, Hanh.
I would like to be straight with you.
This is a total disaster.
Why did you buy these imported snacks and premium organic juices?
We don't need any of these.
We are running on a tight budget.
So I'd rather you bring back the unopened item back to the store and get a standard one instead.
Oh, David.
Actually, those snacks look really nice.
So I think maybe we can keep them for just one time.
We can't, Anaya.
If we break the budget right now, we'll be short on the renting for the audio equipment next time.
I'd rather you still put it back to the supermarket and bring home when the bill is updated.
Okay?
If you're so cheap and think I don't know how to manage the money,
then handle everything on your own.
Don't put my good intentions back in my pocket.
What?
Do you see what I mean?
He's much older, but he impairs me out in the park.
In front of Anaya, I don't know if everyone in his culture always behaves like this.
Cold and insensitive.
Hmm, alright.
I know why you're upset.
However, have you ever considered that you're looking at David entirely through your own peripheral lens?
David comes from Australia which values low contact culture.
So for him, pointing out the budget issue immediately is just a normal thing that is an irresponsible way to handle a task.
He was just looking at the number.
I know what you mean.
But working in a group, especially different backgrounds, is just another thing.
But I don't have any intention like that.
If I were you, I'd also feel like that.
Because you come from high contact culture, the message can't separate from the relationship and the safety.
You also value saving face, right?
Especially in front of the top party like Anaya.
So when David went straight to the point without stopping the delivery first,
it feels like an attack on your character.
So what should I do now?
Just pretend nothing happened?
Not at all.
Just change the approach.
Okay?
One thing, calm down and let David know in your own culture how to say something master.
Just as much as what to say.
The gold rule is that be soft on the person, but first perform all the tasks.
Hi, Hanh.
Before we look onto the matter, I would like to say thank you for your really good intention.
I can see that you're trying to bring the nicest for the whole team.
Thank you, David.
I was just thought that everyone was working so hard and we deserve a little treat.
Well, with that being said, I'm bringing this matter up because I want to make sure we still have enough money for the renting.
So it would be nicer if you just stick to the original plan instead.
What do you think?
I see the point.
I guess I got too excited about treating the team and forgot about the budget.
Next time, I will definitely stick to the standard budget.
Right, perfect.
Thanks for understanding.
So maybe we just use this today for only as a special trip and we'll try to balance it out next time.
Would be okay?
Fine.
Oh, well, wonderful.
I'm glad that we talked it out.
So now let's take a quick break and then get back to work.
Okay.
A seamless ship in Bocastile completely changed the outcome.
Intercultural communication is also about decoding the context behind the words.
So remember the golden rule?
Be soft on the person, but warm on the heart.
After all the misunderstandings, Nam and Hanh finally realized something important.
Intercultural communication is not about deciding who is right or wrong.
It is about understanding that people from different cultures often follow different social rules, communication styles, and expectations.
Sarah taught Nam the importance of respecting personal boundaries and individual responsibilities.
David has helped Hanh understand that direct feedback is not always meant to hurt someone.
Sometimes it is simply a practical way to solve problems efficiently.
At the same time, my friends also get to see the value of emotional sensitivity, group harmony, and protecting relationships when communicating with others.
In the end, no culture is better than another.
Individualism and collectivism both have strengths.
Direct and indirect communication both have values.
The key is learning when to adapt, when to listen, and when to see situations through another person's cultural lens.
When we stop judging differences and start understanding them, cultural diversity becomes a reach instead of a barrier.