Undercover Boss - S08E06 - The Coffee Bean and Tea Leaf - 卧底老板

Tonight on undercover boss John Fuller president and CEO of coffee bean and tea leaf This is what I did before goes undercover for the second time. Hello family It's quite disturbing This former Johnny Rockets CEO looks like a little mini skirt on you is ordering up a double shot of undercover boss I'll sit and start over Gotta try to remember their order While undercover and it's small in here. He'll meet the people who keep this company brewing My name is Mick, how are you and what will happen when one employee thinks she knows his true identity? I think that I know me find out next on Undercover boss Headquartered in Los Angeles, California. The coffee bean and tea leaf is one of the largest coffee chains in the world With more than 1,000 locations 15,000 employees and bringing in 500 million dollars in annual revenue this company sells high quality hot and cold beverages around the globe Brewing up this coffee giant strong future is one man I'm John Fuller president and CEO of the coffee bean and tea leaf I first appeared on undercover boss as president CEO of Johnny Rocket The first time I went undercover it was awesome experience here you go Tom you want to take this is the other absolutely Here you go. This is frozen. You're gonna throw it in the blender I really was able to empathize with the employees and just see the passion and actually how difficult their job really is Let me know this any good and it's hard, you know, you stand on your feet all day But the best part about it was what I learned and this isn't on the menu, right? No, it's not we submitted some ideas to corporate you ever hear back. No, I learned so much that I'd be a fool not to take advantage of this again Hi, how's it going? I was with Johnny Rockets for seven and a half years I left the company a little over a year ago and joined the coffee bean and tea leaf The coffee bean and tea leaf started in 1963 by a guy named Herbert Hyman. Mr Hyman would travel around the world to places like Colombia Costa Rica Indonesia and he would notice that the quality of the beans that he was getting in his coffee was something that was missing here in Southern California, and so he opened up a store in Brentwood in 1963 We have about 1100 stores now in 30 countries and 14 states in the u.s The coffee bean and tea leaf was the first of the premium coffee and tea retailers But since then there's been a ton of successful companies that everyone's heard of from Starbucks to Pete's What differentiates us from the competitors is that we're not as corporate as they are So we still able to have the approachability of the neighborhood coffee store, and I think that's a competitive advantage for us The coffee bean and tea leaf is best known for the ice blended It's a drink that was created almost 30 years ago and has been stolen by every other competitor out there I'm just still waiting for the day when Starbucks actually says that they stole this idea from us their frappuccino is our ice-blended So a lot has changed since the last time I was undercover when I was a divorced father Two girls and had a man cave. Not only do I have a new job and I now live in Burbank I also got married five years ago. So my whole life is completely different. Thank God. I don't have braces anymore You're a brace face back there a little and then McKinney you hadn't had your girl It's amazing what can happen in five years I Know the disguise needs to be a lot more radical than it was on the first time I did this first time I had a couple people recognize me How you doing, I'm fine good This is what I did before you think you make it where no one will recognize me. Yeah How long does this take? Oh my gosh The coffee bean and tea leaf has been around for over 50 years And so if we're gonna see another 50 years, we've got to really kickstart the growth above and beyond where we're at today The best way to do that though is to make certain the stores we have today are operating as efficiently as possible One of the best ways to try to get the feel for that is by going undercover and experiencing it firsthand I'll be going undercover as Mick from Phoenix, Arizona. My employees will think they were on a different reality show They will have no idea. It's really undercover boss You use Facebook more than I do Hello family When I first went undercover I was a newly appointed CEO of a company that undercover experience allowed me to learn things at a much faster pace or like this It's quite disturbing. So being relatively new here I'm kind of going into this with an open mind and knowing I'm gonna learn a lot of things I never thought I would have Today I'm in Downey, California, and I'm gonna get a chance to work with the shift supervisor In order for our brand to be successful We kind of have to have the next line of general managers getting groomed and ready to assume new Responsibilities as we add new stores the shift supervisor is where we will get most of these people from I'm here for Deanna Yeah, that would be me today. I'm hoping to see how ready they are for that next step in their career My name is Deanna. Okay. I am the shift supervisor and I oversee everything when the managers not here First one thing we're gonna do is we're gonna put an apron on you. Okay, it's a little short, but It's kind of looks like a little mini skirt on you All right Okay, so we're gonna do super basic. Okay. Okay. We're just gonna make like a vanilla latte Okay, I'm gonna show you how to do it and then you're gonna do it Okay, they only can be in here for three minutes because we don't want the customers waiting These are all little cheat sheets that we have. So like if we do forget all we have to do is look this up Just steam your milk first. You're gonna put this under here like this. You weren't here with Keeps it nice and frothy So the temperature is like at a hundred two pulled one two Right here 30 pounds of pressure BAM push this button their shots are only good for 18 seconds to 26 seconds. They expire at 30 This is a vanilla latte. So it has one shot of espresso. This is small vanilla powder and mix Okay done All right Like right now there's gonna be a real order come in like the vanilla latte that I showed you Yeah, except this is gonna be in our larger cup with a extra shot There you go. Okay, so it's the same old thing here Wait, that's not on there, right? Yeah, put it on there, right? Okay, and just the 12 ounce or 16. Oh, it'll be in the large one. So it'll be the large one You go now mix her up Trying to touch all that because that's going in you don't want to touch all that Sorry took so long. Have a good evening Hey, look our boards getting full. Oh boy So right now we're gonna make a large try. No three shots. Okay, remember you need to like put the pedal to the metal Let's go. They're probably get packing up their car and their kids and leaving I'm sticking buddy. Here you go. Have a good evening. You got it, buddy Remember these are only good for 30 seconds toss it and start over So it's gonna be with soy milk Make sure this is the right one. Yeah, Carlos. I'm waiting like 20 minutes. So I whisk it now Yes, it's our whiskey. So just add whip to it and the whipped cream is somewhere around here. I'm sure Apologize sorry first day. Mick has people waiting. I had to give out gift cards to apologize Because he was crumbling. I'm just making your shots. I'm trying to get you caught up here, buddy All right, you can get another one since you're a little bit behind here I'm gonna find something else for you to do Go ahead and go in the back and then we'll I'll help you out in a butter Give me let me get caught up here making coffee and tea the right way is so much harder than making hamburgers at Johnny Rockets So this is our inventory sheet. You're gonna look on the paper. Okay, so this right here are powders This is where we keep our powder. You just look on the side of the box and it'll tell you That's helpful. I want you to count them all so you have two boxes and then how many bags are in this one? So start counting up the powders and you have to be exact because I won't know what to order. Okay French vanilla They should put these things in order. All right, Deanna. Do you have a quick question if you don't mind? Yeah, sure That's a little confusing for me. So this is hot chocolate and I don't see hot chocolate on here Even though it says hot chocolate on it. It's just chocolate. Okay, so that's what we make hot chocolate with Our inventory process to me seems somewhat archaic what frustrates me is the words on the box don't match the words on the form So help me find Columbia light on there then if you hear that that is Columbia light. She doesn't say light though It is it won't say light. So how would I know as a CEO? I've always tried to make things as simple as possible The way we do our inventory though is far from simple and I'm gonna look into that and see if we could be better at How long have you worked here I've worked here for 15 years, okay, so that's Yeah, so week one you knew how to do this. No or week 10 No, I walked into the coffee bean and I just said look I've never had a job. I don't know too much I had a bad drug habit a long time ago, and I need some help to get on my feet I feel like coffee bean kind of turned my whole life around that's Where it all began is Somebody gave me a chance. I mean I dropped out of school at 10th grade, so I don't really have too much education. Uh-huh. So This is it for me Have you ever gone back? Can you go back and get your I? could But I don't want to come cuz I'd rather put all my energy into my kids I read them go off to college. I have to do everything for them No, cuz I was sick for a long time and it took nine months off What's your say? Is it? Do you mind if I ask? No, I still have Liver cancer. Oh my gosh. I mean, I'm still sick, but I was also taking care of my dad. That's colon cancer So it was two of us being sick at the same time But I had to but I had to take the time off because I was just too sick to work He passed away in May. Oh, sorry But I took care of him to the last day. I Think the best thing is I get up in the morning. It's time to go to work and I'm doing something positive I'm gonna make somebody's day. So that Turns around and makes my day. I make one for her customer happy I'm good Deanna's a fighter. She's got heart and to have the strength to come do what she does every day Despite all the things she's dealing with is absolutely amazing She's a great shift supervisor and someone who could continue to grow and advance in our system So let's get out to the front. All right, let's do it Coming up I forget to add the powder in there. Oh crap. Thank you. Nick freezes up on the job, man I'm making a mess for you Already and later The boss faces an employee with suspicions about his true identity. Welcome to the coffee to Teelee Riverside So today I'm here in Henderson, Nevada Right on the outskirts of Las Vegas and I get to work with the general manager for special events As CEO, I'm always aware of brand awareness and opportunities to take advantage of that One of the best ways is by going into communities and taking part of special events So you go on the very back is all of our locations you go to anyone you wanted test this out still being relatively new To the company. I'm really interested to see how successful this coffee truck can be at this event Because I think there's gonna be tremendous opportunities going forward to do more of this Is there Chris back here? Hey, how's it going? Hey, how you doing? Nice to meet you. You want to come on in? Sure Let's do it. Hey, I'm ready. Oh, we're gonna do some marketing today I'm a special events manager and we have 15 locations in Las Vegas, Nevada But a lot of people don't even know who the coffee bean are People so what we do with the truck is we do a lot of non-profit organizations We do events like this to get our name out where you're giving them drinks and things like that That's right. Once everybody tries us. They never go back to any other coffee shop when Mick first walked up to my truck I was like, whoa, is this guy gonna fit into my truck? I couldn't believe how big he was He looks like you a retired professional football player Man, it's small in here We're gonna do four drinks vanilla blended Okay with coffee or without coffee or the mocha blended with coffee or without coffee. So grab a cup All right, I could do this fill that up with ice And we're gonna do a coffee one. So we're gonna do half milk half expresso extract Did too much that's okay. All right a little a little extra flavor never hurt Okay, next we're gonna grab our coffee extract and fill up to the top out to the line that goes into the blender Now I'll let you pick you aren't trying to vanilla to chocolate. Oh, there you go. Yeah, that's good Let's keep that closed. Okay, as that's going I got my lids and such over here. Did you sweat a lot in here? Oh, yeah, and then top off into the cup. Oh Sorry, man, I'm making a mess for you. Yeah, that's okay. It happens. What's what towels are for? That's what towels are for and I tell people when you're not making a mess. You're not having any fun See how it snaps on all right, we're doing some whipped cream with it It's the whipped cream and the drink out with the store. Also, I have some location cards That's good for one free drink. It works out because we have a store which is right across the street So hey, if you like us so much go hit them up right across the street. Okay. How are you doing today? How's it going? We're gonna have some pure vanillas and pure chocolates coming up here in a second. He's making we're making a burnout Don't forget to put add the powder in there. Oh crap. Thank you You're having fun out here. Yeah, good good All right, the extra cups right here. Yeah They having a little trouble with the lids these lids are gonna drive me crazy You don't want to hand out drinks that are crap. Well, you know stuff on the side. I know Well, they're already out here waiting Mick was having a hard time. I think he was a little nervous. He wanted to do well I think the biggest thing Mick was struggling with was he was spilling it everywhere and he's a big guy So his hands is like two of my hands trying to you know, pick up a cup All of the coffee being locations come by and check us out Lines get long get them all hyped up. I call me me. We're giving you some free drinks today I want you doing that get loud. I ain't scared of you. All right people Coffee be the tea leaf free drinks. Get over here Let's stand it up we gotta have a pop out for you guys Christmas energy around the gas is it was perfect I mean, it's that's right passion that right energy test this out Yeah, you do how to keep them happy motivated. He had a great interaction with him. That's so important That's what I look for in people that work in our stores Here's two and then I got one more left whoever yells loudest I love coffee being a tea leaf gets it How did you decide to do this originally when I first moved to Las Vegas I was working for a toy store You know, I was talking to my boss and he's like, you know, I'm bringing this new coffee concept to Nevada I think you would fit perfect. How'd you be doing? He came into the toy store. Oh, really? Okay, so you like your personality I was the original employee that coffee being hired. So I've been around since everything says, okay, that's cool We moved up 15 years later. I've been here. I'm still doing it. I'm gonna keep doing it Yeah, so you like anything you'll stay out here for a long time. I love Vegas No, I grew up with my dad in New York and I lived out there for about 19 years So I said, you know what? I spent 19 years with my dad Yeah Let me move to Vegas to spend some time with my mom My oldest sister was in Jersey and then the other four out here in Vegas. So so do you miss New York? I miss it a little bit. But you know, I go back in the holidays to visit my family. So it's always nice What about like the sports teams? Well, I'm coming up on 38 years old. Okay in my life I've never seen a professional NFL game this past Christmas I went to New York me and my dad and we got to watch the Buffalo Bills play the Dallas Cowboys Oh, I thought that was the best thing family support and that's what I'm about and I like it You know, you have a better truer sense of yourself than most people the streets of New York. You learn quick Our franchise here in Las Vegas has done a lot of things, right But certainly one of the things they did right was a hire a guy like Chris I am impressed with visibility interact with the people and Chris showed me that the trucks a great idea again being involved in community I think it's so important and what a great way to do it So I really want to think about how to get more trucks in in activation. Thanks for coming. All right My next event we keep it rocking all day Today I'm here in a Riverside, California and today I will be working with a general manager as I continue to grow the business one of the areas of focus is having more drive-thrus when you commit to having drive-thrus Speed of service is a critical element of that and that's one of the things I really want to monitor today There Tatiana here. Yes. Hi, I'm Mick I hear you're gonna be the one teaching me stuff. Oh, absolutely. So make I'm the GM here I'm over every aspect of this business. What do you want me to do? Well today I'm gonna be teaching you the drive-thru Are you ready to learn? Yes, let's do it. All right, come on back. All right, you're gonna get your own headphone Now the drive-thru here is 85% of our business 85% We have to be fast We have to be efficient want to make sure we're friendly, but we want to make sure we're giving genuine service So this is our spiel, oh got it, right So I'm gonna do it and then I'm gonna have you do it. I'll let you go on your own. Got it Thank you for choosing Riverside Plaza coffee bean. This is Tatiana. How can I help you today? Okay, our total is gonna be $5.89 at the window, thank you Do you see that that was quick and then someone else after you do that someone else around here Okay, that's great Okay, so the next one's yours, okay Hi Good morning. Thank you for choosing the coffee bean and tea leaf Riverside Plaza. My name is Mick. How's your day going? I'm not sure it's working. Thank you. Thank you for choosing the coffee bean and tea leaf Riverside Plaza. My name is Mick How's your day going? Your total is $4.69. Thank you. We'll see you at the window Don't worry about rushing through it, okay Good morning. Thank you for choosing the coffee bean and tea leaf Riverside Plaza. My name is Mick how's your day going? I want to I want to put my name down here because I can see me saying my name is Tony and I would I would feel ridiculous You requested a large sugar-free Macchiato, you gotta be full of energy because remember whatever you're giving off. That's what they're picking up off of you. Hi. Good morning Thank you for choosing the coffee to tea leaf Riverside Plaza Sound like I'm reading it a little bit a little bit robotic Blended chai tea regular Chai chai, okay chai. Okay. I want you to pace yourself. Okay And then I repeat their order go ask that on every single one cream sugar with or do we wait and let them ask Thank you, we'll see you at the window Well, Mick You're gonna be putting these orders in me in the pool on your own now, and then I'll be right over here checking on other stuff Okay, great Hi, good afternoon. Thank you for Hi, good afternoon, thank you for choosing the coffee B and tea leaf Riverside Plaza. My name is Mick. How are you? The way Tatiana looks at me. I'm really concerned. She knows who I am I Don't want to go in and assume my covers blown, but I see her talking to the staff. I just don't feel comfortable right now Welcome to the coffee bean and tea leaf Riverside Plaza It's one thing if Tatiana suspects is me But if she starts telling everyone and the other locations find out I've got to stop this immediately I got to come up with something fast I See her talking to the staff whispering. I've kind of feel like she's looking at me weird I wouldn't be surprised if she knows that this is a disguise. I got to fix this immediately So we're gonna do a little bit more order. Well, I was gonna ask you something We go talk for just two minutes outside of here. Yes, so we could get someone to cover for you. Yes So, um, do you think I'm somebody else by chance because I kind of heard you talk You do favor our CEO a little bit, okay. Well, I am John Fuller. I'm sorry for trying to trick you So it's actually undercover boss Well and being the boss one of the reasons I did this is to go undercover so I can learn and be better as a CEO Okay. So now that you know who I am, but you could be me for a day or a week or a month What would you do different? I do have a ton of ideas I really think that I would make sure that our team feel like we're taking care of them if they don't feel like We care it's a company. They're not gonna give us the best them, right? You know, I ran the Newport Beach location. Okay, and I kept the the same team in there For just a few months. So why'd you come here to get close to home because I've been commuting for 10 years, you know I put two hundred and forty thousand miles on my car and I was running up a $1,300 toll road bill every year. All right Now how close you live to here I to here I live eight miles away first They just said we're gonna just put you out here and then when we open up something We're gonna put you in there. So they're moving me to Fontana somewhere how far away is Fontana from here? It's about 22 to 25 miles, but I have to get close to home You know things that got kind of critical toward these last couple of years because my husband has a renal failure But his kidneys actually fell because he was prescribed the wrong medication So I wasn't working in Newport Beach and I got a call from my daughter She's like daddy's getting rushed to the hospital. So come so I ran out of my store You know, he could have literally died, but thank God he didn't right but that did like change the whole dynamic of our life You know, that's when I made up on my mind. I have to get close to home Right Tatiana shared with me that her family life really changed about a year ago Here's someone who has all the reasons of the world to relocate and we should be right on that Immediately the fact that our company is so slow to act on it and see if we could find her a better home It's really disappointing to me for me to get what I need to gain from this undercover experience, right? It's super important that you protect my secrecy and my identity. Oh, yeah, we'll get it under wraps Well, thank you for talking to me. Thank you. I'll go back in Yes all right when I went undercover at Johnny Rockets one of my biggest takeaways was that taking care of our people's the most important thing You possibly do In my role as CEO I'm trying to change the culture in a place where people are the first priority and things like I hear about today from Tatiana Makes it seem like people are not the first priority. Certainly. That's one of the things I want to change immediately That was a hundred percent better. You did really good, okay? Today I'm gonna be working with a team member in San Diego, California Our San Diego market does not as perform as well as others, but this specific location does pretty well. Hi is Jacob here And I want to see why that is Nick how you doing? Nice to meet you Nick. We're gonna teach you how to run our register today. Awesome We have four different screens. We have a hot drinks cold drinks Food and retail products. Okay, we have three main options a small Regular and large drink single or double shot of espresso unless the customer asked differently So we got some people coming up right now. How you guys doing today? I've been training. So sorry if I go slow You want a single or double Single shot. Okay. I'm lucky. I don't know your total is 468. So go ahead and slide right there Thank you for this order you're doing this on your own I'm stepping back Okay, so is there a scanner Sorry Go to bottled drinks Was that Nick when he was on the register, he was really fumbling about the back to cold drinks He seemed to get caught in his own words too much that he forgot what he was doing We want to make sure we're going and going Retail product Other way up Start hitting a bunch of buttons and see what happens. You got to try to remember their order Okay Alright, thanks for taking it easy on me Imagine if you were in here and you were waiting for 10 minutes for me I when walking out go wow, that was a long wait You can get coffee anywhere. So we want to really make sure that this is the place you want to come back to Yeah, so here we have this thing right here for making our coffee We have to brew these once every hour and then we also have all of our teas We only have a bag teas and we only do One size for our hot teas if I was a tea drinker and I came here I was really looking for tea and it says the coffee bean and tea leaf. I would think that they would have something more traditional Really under presented in the tea world. Seems like that's a ton of choices still in the world of tea There is hundreds of thousands of types. You're kidding each teas come from a different plant a different fermentation You have a loose leaf tea that is a proportional scoop per cup like here We only have a bag teas can't really do anything for a small or large other than recommend another tea bag He wants to add more water Do you get people asking you about it? Yep, coffee bean doesn't really focus on they they really leave out the tea aspect of the coffee bean and tea leaf Jacob kind of said some interesting things about tea and I know as a system We're about 15% of our sales our tea But I've underestimated I think how he is such a huge area of growth potential for us And so I'm really gonna focus in on growing our tea business. We got four teas on our list We have Pacific Coast tropical passion orange peach and Swedish berries So we had somebody label these tea pitchers for us. What this has is the name of the tea This is all used for iced tea. Oh, okay So these are our teas right here black tea since it's so strong and thick It really has to take that five minutes to fully diffuse in water Herbal infusion will be at seven minutes just because it's mixed with fruits pieces of plants while a green tea. It's a lighter tea It's easier to diffuse so it's gonna take three minutes to get ready. So let's go ahead and get our Swedish berries started Okay, so that is a herbal infusion tea. So how long do you think that's gonna go for it? Seven minutes. Yep Just drop it in. Yep, go ahead We're done with that one for now I was gonna brew on its own we can start filling up these other ones So we got a green orchard peach and how long does green tea brew for three minutes three minutes? So you want to go ahead and prepare this? All right Start no wait Add the minutes I want on there. Yep. Oh, yes, it says minutes, but those that's three minutes, right? Yep. That is three minutes Okay, we're gonna do two of these. Yep. Good And that's our teas, okay done should I stir that up? Nope, we just pull them out Just pull it out You got to be fast about it though Because while you're doing that the tea is still brewing and if you wait too long Then that tea is gonna be over brewed and it can taste different Nick needs to move a little bit faster. If he's not ready to serve up the tea the whole batch might go bad Did you grow up here? No, I'm not from here. Where'd you go? Born in Indiana and your family does any of them live out here not only live out here Most of them are in Indiana and Michigan so you don't have family to help. Nope. No family here Where do you live around here? Do you live close by or no? I live on the other side of San Diego. It takes me about an hour to get here in the mornings. Really? I think the buses you do. Okay right now. I don't have a permanent address I'm sleeping on some guy's living room floor for 550 a month $550 Don't sleep on a floor But you know, it's it's better than finding a park to sleep in every night. I've been homeless too. It's hard and Really? We're out here. Yeah out here. I mean, I've had sprinklers. I've had a cop tell me to go It gets tiring. I was very tired. Yeah, and that has long-lasting effects So you can't like rent a room from other people for that amount? I probably could but the problem is I don't have a computer so it's harder to find it At the same time that I'm always working so I don't have the time to go and right track stuff down with two jobs You really have to weigh what you need against what you have for me I'm getting offered another dollar at Buffalo Wild Wings if I'd be open just one more day a week Plus 28 hours and as you know, it's probably gonna interfere with coffee bean and tea leaf I need at least a full-time equivalent. I'm gonna keep working hard until I get where I need to be and sometimes that's Do you know what that yeah, I would love to be linguistics professor really I can speak four languages which ones English Spanish Portuguese and American Sign Language Wow Working with people like Jacob it takes me back to six years ago when I went undercover for the first time and this just is Exactly the reason I wanted to do this again and with that kind of drive and intelligence and passion and commitment to doing the job Right, I can see why this location is one of our best performers in San Diego. No, no one tastes, right? Cheers Coming up. How you doing? Hi, the boss reveals his true identity to his employees. I'm Mick. Okay But my name is not Mick either How will they react you're on undercover boss? Are you serious? I'm really glad I undertook this journey one more time still being relatively new to the company Of course, I have all kinds of ideas of what I want to do, but innovation isn't always about new products It's about new ways to take care of your people and I've relearned that again every day this week How you doing? Hi, so do I look a little different very yeah, very different. How was Nick? Very messy. It didn't come in a little shaggy. I think I see me somewhere really have we met I don't know. I think so maybe so I'm Mick. Okay, but my name is not Mick either What my real name is John Fuller, I'm our president and CEO of the coffee being a tea leaf. Oh, whoa So you're on undercover boss. Are you serious? You caught me off guard for that one? Don't be embarrassed Deanna I learned some things that inventory sheet drove me crazy So help me find Columbia light on there then if you could that that is Columbia light. She doesn't say light though It is it won't say light. So how would I know? So if we automated it and made it more kind of today's technology, do you think that would help? Oh, absolutely. Absolutely so You've had some health issues Yeah, I know you're under so much pressure with what you've had to deal with. Well, I'm a single parent, you know So it's a little difficult, you know one of the things we want to do so that you can create a different path for yourself and also try to create a Good happy environment for your kids is we want to give you $20,000 to help get you started with that Are you serious? Absolutely don't feel for everything I Could see when you were telling me you dropped out in the 10th grade I could hear the pain in your voice and I don't want I don't want you to have to have that anymore What I would like to see you do for yourself is Get your high school diploma and we will fund whatever it takes to go online to take care of getting that done And I'm gonna have a graduation present waiting for you of $10,000 Once you complete your courses I Tell my children, you know school education is Everything in order to help you with that We're gonna set aside $40,000 in a college fund 20,000 for each kid so that can help them on their way That'll help them both so much I feel like a huge weight has been lifted off of me. I don't feel like I'm drowning Haven't my kids both get to go to college. It's a gift that I never thought I'd be able to give him. Thank you Coffee beans saved my life twice Chris, you know, we're much more than just giving away coffee. You made it an experience, you know I left you alone in the truck. I was like he was gonna make a total mess in there and Swear to God these lids are gonna drive me crazy You don't want to hand out drinks that are In order for the coffee being a tea leaf to be more successful I want to get more trucks out in the community and I'd like to ask you to be part of a task force here in The home office to help us become great at this and I'd want to pay you $5,000 if you agree to help us That sounds good to me. I Appreciate it. Thank you very much One of the things that is so touching was hearing how you went to your first NFL game with your father You mentioned how important family is to you you have your mom here you have your brothers and sisters here It would be my pleasure to give you and your family six tickets to an upcoming Rams game We're gonna send a car for you on this day before the game We'll put you up in a nice hotel take you out to a nice dinner And then the next day you go to the game together as a family. That's great. Thank you. Very. Thank you Thank you very much for that. Wow. Sure. This is gonna be a great trip for everybody. So I really appreciate it Thank you so much. It's a great feeling all my hard work gets noticed It shows other employees that stuff like this can happen And if you work hard you do a great job that good things happen. My future looks brighter in the coffee being in Teelee Tatiana you're the greatest you were willing to be open and honest with me, which is rare for me. So I appreciate That was okay. It was fantastic. Okay, I would make sure that our team feel like we're taking care of If they don't feel like we care it's a company they're not gonna give us the best them I'm personally taking this on to make certain that we relook at how we recognize reward promote educate all things that have to do with how we treat people to make certain that we're Somewhere a place that everyone can be proud of yeah Good about what they're doing. Well, one of the things I want to do for you because of your loyalty Is you said you wanted to move stores? Yeah, wait, where did you want to move to downtown Riverside if I switched you there immediately, would you like that? Yes, okay done For sure for sure. Okay. One other thing I want to do for you If we were able to act it on this Center at a minimum You would have saved $1,300 a year and in toll road fee. So I want to give you $2,600 to at least off So tell me about your car My car Hercules is a 06 Dodge Charger. He has 235,000 miles what I'd like to do for you since of all the things you've done for us is We would like to get you a new car make sure you can get Yes Thank you so much This has changed my life I still don't understand how I'm even here like how did this happen? I just I'm just thankful John is my guardian angel and hero today He saved the day for me Jacob you care about what you do and just how you talked about tea It was such an it like a romanticized experience for you It wasn't just the product off the shelf in the world of tea. There is Hundreds of thousands of times you're kidding. Each teas come from a different plant a different fermentation You mentioned to me that we don't have enough variety and the way we can do tea So I think you have some ideas that might be able to help us grow our share of tea as far as cells I want to send you in on all expenses paid trip to Sri Lanka Really to one of our tea farms and you're gonna learn so much from this trip And I want you to come back you and smarter about tea than you are today because I think we can learn some things from You that's that's amazing. Thank you very much. I've always wanted to travel the world I always thought that would be something really cool It's one of the reasons why I love languages and culture so much and going to see an actual tea farm That's really cool. You shared with me well your goals of being a Linguistics professor if you allow me I'd love to be your personal mentor and maybe help you as you try to navigate through colleges that that sounds amazing You've mentioned you don't have a computer. Yeah, and so by the time you go home today, you're gonna have a computer What yeah, you're gonna get a laptop Thanks one other thing I would like to do for you Jacob I want to offer you a full-time job here at the coffee bean a tea leaf One second You're serious about that, yes, I am Okay What we're gonna do for you as long as you work for coffee bean over the next year We will provide for you a fully furnished apartment with very close proximity to your current location. Okay, I Don't know if I mentioned it, but I was homeless for a while and right now it's um, I'm paying 550 to sleep on somebody floor so that like That's Like that something feel of a lifetime to me Wow, I never really thought that I was anyone important I thought I was just there to get the job done and go home and then the CEO does something like this I don't know how I can be more grateful Thank you very much getting a full-time job and getting a place to live. Oh my god. I'm gonna have a bed There's so much stress. It's gonna be taken off my shoulders This this is definitely going to change my life