How do you scale AI without losing the human touch? | Dreamforce 2026

Marc Benioff
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Adecco Group CEO Denis Machuel joins Marc Benioff at Dreamforce to talk about what they're learning as they use human-centric AI to make work better.
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Video Summary
AI GeneratedDenny, CEO of Odeco, discusses how integrating AgentForce has transformed his recruitment business. By automating core workflows, Odeco has reduced recruiter administrative burdens by 35-40%, allowing staff to focus on human connections. This shift has led to 20,000 additional placements year-to-date and the creation of \"Our Potential,\" an AI-native guidance platform.
Please welcome Denny, the CEO of Odeco is here.
Great to have you, Denny, mon ami.
So happy.
Thank you, Mark.
Really excited.
We had our friend from Germany,
now we have our friend from France.
So Denny, just give us the vision
for how you are using AgentForce
and interviewing all these candidates
and automating your companies
and building new companies like our potential.
Right.
Give it to us.
Well, first of all, thanks for having me.
And it was great to hear Jensen saying that,
jobs are gonna remain in the world, right?
That the massive destruction of job is not gonna happen.
So actually what happened is we started
to identify the business
by thinking about what was happening in the company.
We are a people company
and recruitment is about people talking to people.
And actually our recruiters were doing a lot of things
but not enough time spent
in the human to human connection.
So what we did, we didn't start where it was easy.
We started on what mattered most, which is the core process.
We started on the core workflows,
but on top of that, we had a growth mindset.
We wanted AI to be a growth engine for the business
by generating a higher level of conversations
with our clients and our candidates.
And with AgentForce, it's now possible 24 seven.
That was a life-changing moment for us.
On top of that, the time saved,
now our recruiters saved 35, 40% of their time
thanks to Zenty KI.
And what they used that time
to create much more qualitative conversations with clients.
And when you do that, and with candidates,
and when you do that, you grow the business.
We have placed 20,000 more people year to date
thanks to better conversations.
And in doing that, we also create joy at work
because people are focused on what they love most.
And the last thing, because you mentioned our potential,
I think when we started to work together,
we had a common vision that AI had to happen with people
and not to people.
And that common vision created our potential,
this AI native platform that is there to guide our clients.
Many clients still struggle about how they can scale AI
and struggle on how to decide what work
goes to AI and what work remains done by humans.
And our potential is about that.
It's about core business reinvention,
measuring outcomes, this is fundamental,
and also bringing people along.
So, at the end of the day, if AI wants to be successful,
and if we want to measure and bring the returns,
people cannot be an afterthought.
We have a common responsibility
to create a human centric AI.
That's what we are about.
Denny, great job.
Thank you so much for being here at Dreamforce.
