Shop & Stop customers monitor credit cards after grocery store hack; Hackensack customers react

News 12
8 followers
Oct 14, 2026
AI Generated·May contain errors
Video Summary
AI GeneratedA cyber attack has forced Stop & Shop's parent company to take its website and app offline, disrupting services for millions of customers across New Jersey, New York, Pennsylvania, and Maryland. While physical stores remain open, digital services and rewards programs are unavailable, raising significant concerns regarding the security of customers' personal and financial data.
The cyber attack forces Stop
and Shop's parent company to take the grocery chain's website
offline. The attack happened yesterday,
disrupting the company's network and potentially affecting
millions of customers.
News 12's Chris Keating is in Hackensack with a look at the fallout.
The Stop and Shop's all around New Jersey
are open for grocery shopping. However,
the store's website
and app are both down following the cyber attack. If you log on,
this is the message you'll see.
We are working to restore service as quickly as possible,
Any unfulfilled orders will be refunded.
At the Stop and Shop here in Hackensack, some customers
are telling us they were not able to access their rewards.
Others say they are fully aware
of what comes along with a cyber attack.
The chance that their credit card information
on file with the store could be stolen.
So it's recommended that you keep an eye on any cards you may
be using at Stop and Shops to check for any strange activity.
That's definitely a concern because I know
my email address is attached to the card, my phone number.
You know, I know that that's not exactly my social security number,
but it's certainly too close for comfort.
After I told another customer the company was hacked,
Veronica Campoverti seemed concerned.
I seem a little concerned because I usually use Apple Pay
and I use my debit card all the time.
And so I don't know if that has anything to do with it all.
And I haven't checked my bank account.
The grocery chain is owned by a company from the Netherlands,
which said there are other stores,
including Food Lion, Giant Food and Hannaford, were also impacted.
The company is still trying to work this out,
saying protecting our infrastructure in the best interest
of our customers, associates and partners is a top priority.
Meanwhile, this will have an impact on millions of customers in several
states, including New Jersey, New York, Pennsylvania and Maryland.
When asked, customers who are loyal to Stop and Shop told us this will
not keep them from shopping here or paying more often with cash.
Not at all. You can't be a prisoner to this stuff.
You never leave the house.
They're friendly, it's never crowded,
they always have the items that I'm looking for.
In Hackensack, I'm Chris Keating, News 12 New Jersey.
