What these Toronto Backstreet Boys fans weren't told when they bought their concert tickets

Imagine this. You buy concert tickets during a pre-sale, spending about $5,000 on eight tickets. A few days later, you go back online, and not only are the tickets in your section about half the price that they were before, but now there's also a warning that your view may be obstructed. I feel that I've been misled. I want it that way. Lisa Parent says this is what happened to her when she bought tickets earlier this month to see the Backstreet Boys at the Rogers Center. Now, she wants answers. I felt comfortable with my tickets and happy with my tickets. Now that they are considered partially obstructed, I felt tricked. And she's not the only one. Other fans who bought tickets during the pre-sale are now noticing the same discrepancies and warnings on their tickets. We paid for real seats, but now we're partially obstructed. I don't think a $300 ticket for partially obstructed is fair. And now that regular price tickets are mostly sold out, pre-sale ticket holders say they're not happy with the solutions they've been given. I told them I wanted a refund because they didn't disclose this. And they first said that we can't do refunds and they blamed the event organizer. And then they said I can exchange it. but to exchange it, I'd have to find a seat with equal or lesser value on the same day and pay an exchange fee, which I found was ludicrous. So why weren't the tickets disclosed as partially obstructed to begin with? Well, Live Nation says the sightline concerns came up after the initial sale happened. In a statement, they said fans whose seats are impacted will be proactively relocated to comparable full-view locations in advance of their show. We expect to begin reaching out to affected fans in the coming days with additional information. This fan says she's fine to keep her Obstructed View tickets, but she wants to see some money back for the difference between the pre-sale and new listed prices. I picked those seats and I would like to pay what they're worth today, which is half the price. Ticketmaster said the tour is working on a solution for the small number of fans affected by newly identified Obstructed Views. We updated the affected tickets to reflect the information provided to us as it was received and are committed to keeping fans informed. Aside from the promise from Live Nation to relocate fans with obstructed views, it's not clear yet if any refunds or partial refunds will be a part of this solution. The concert will take place over 12 days at the Rogers Centre next February, so there's still time to address this before Backstreet's back. Alright, Mercedes Gaston, CBC News, Toronto.