MTA Chair Janno Lieber orders 'immediate safety standown' for bus fare inspection teams

So last week I ordered an immediate investigation into an incident involving our bus fare enforcement teams, the Eagle teams, and a customer in Brooklyn. I was not happy that leadership of the MTA and even New York City Transit didn't even hear about that episode until more than a week afterwards. And now it appears that there is another episode where that failure to timely report is even more extreme. The incident that's come to attention is now several months old, and it didn't come up. You know, it didn't come up, and I'm concerned about this pattern. I'm not willing to keep our teams active in the field until I know that all protocols are being followed with respect to both the customer interactions, how they're conducted, but also with respect to the reporting and investigation of incidents which is going to happen and they need to be timely reported so they can be timely investigated. So as a result, I'm ordering an immediate safety stand down until these investigations conclude.