Pa. Woman bumped from overbooked Frontier flight, denied refund by airline

turning now to the troubleshooters in frustration with Frontier Airlines a passenger tells us she was bumped off an oversold flight but the airline refused to give her a refund aridia Han here to sort this one out and she has some advice on what to do if you end up in this similar situation so many people can relate to this this consumer is part of a chorus of complaints against the company according to Federal Aviation officials Frontier is the most complained about airline in 2023 rocking up twice as many complaints per passenger as the next worst Airline I scanned my board pass for my phone and it didn't work Ain wolan says she was supposed to Fly Frontier from PHL to Atlanta but she and a few others were essentially booted from the flight he looks at the computer and he says to us oh I'm sorry the plane's been overbooked and he goes on to explain that none of us are getting on the plane at this time we were told that we were owed 400% compensation because Frontier couldn't get us there for a certain number of hours Wan says she was told to expect an email about it but I never get an email from anybody about anything to add insult to injury when walan finally reached a frontier representative the airline claimed she had been a no-show said you were not there like but I was like I absolutely was there look a little harder I was there finally fed up with Frontier W just contacted the troubleshooters I feel like they owe me that 400% and I know that they want to give it to me in miles but with all the trouble that they've given me I I feel that they owe that in cash according to the US Department of Transportation they do the do says if you're bumped from a flight an airline must compensate you in cash or check if that's what you prefer and before involuntarily bumping Travelers Airlines must first seek out passengers willing to volunteer to take a different flight in exchange for compensation they didn't do that after we got involved Frontier finally agreed to give Wen the 400% cash compensation however it will not refund the cost of the second ticket she had to buy from a different carrier to finally get to Atlanta and I actually don't think that's asking too much yeah frankly neither do I but Frontier is digging in its heels on this one saying they have already offered the required compensation and apologized for the no-show error now beware front has a dismal track record in this area according to the Dot's most recent data Frontier involuntarily bumped over 10,000 passengers last year that is a huge number compared to say Delta which involuntarily bumped only three people all year