AI CRM CHAT QUALITY

Hello everyone, today I will demonstrate the CIM software. Is it appropriate to use AI to analyze message quality? Quality of responses from the Than Pay on-duty staff, on-duty staff at Jialu OA and sections, such as the section on management and multichannel chat. Originating from the idea, the root cause is the concept proposed by Mr. Bui Tan Viet of CPay. Thank you very much for this idea, and I'll further develop it. Redo it based on your idea and the repository you provided from GitHub. First, this is a basic overview screen, just like the original one. It will have a dashboard like this one, There is a filter by day, month, year, quarter, total conversations, total issues. total workload, activity channel, average quality, number of messages per day Message channel chart, AI cost per day recent activities, for example, announcements regarding, Warning regarding employee quality when communicating with customers Through Pantage, through OA on AI costs. Regarding the cost of this AI, I will further develop it as follows: Paid AI diagrams and models can be used. For example, mini vehicles or free AI models. I will guide you through installing it on your local machine. and it is just enough to enable the creation of tools for quality assessment, Regarding AI, it won't require any cost. Then the second screen, the dashboard screen, is something I've added additionally. Then, the dashboard you imagine is like a comprehensive display screen. For example, you need a comprehensive overview screen for operational monitoring. either the quality of customer service or the cost of multiple AI seats Then you will create a dashboard. In this dashboard, there will be several widgets. What widgets do you need, what charts do you need? Or which of those screens would you drag into that dashboard? and you will create a new dashboard. Now I'll complete the library section. For example, I'll create a new dashboard section. It will have a description section like this. Choose the samples. Those are the additional parts I will handle. Then the next part is the customer management section. I'll handle this customer management as well. I worked extra compared to the original amount. Then the overview screen of the customers being followed. For example, this is me as the customer, there will be corporate customers and individual customers. For example, corporate clients include companies such as Tesla, Inc. Xiaomi Corporation, ABC Corp, etc. Then, for individual companies and individual customers, there are these people. For example, here's a customer. Add a customer, either a corporate customer or an individual customer. I might be, I would choose to be the company to follow up on Which company does this individual employee belong to? Then I will review a detail of a company client. It will be like this. There is a personnel overview, population census, and the contact points, the tasks, the notes. In this company, I've gained an additional contact point. that is, the person contacted. Then, what is the opportunity that is currently being transferred to this company? There's the task part, the task part. Then I could be giving tasks to someone. to follow up on the task for this company. Or I could add some other master. Then, next I'll get to the part about opportunity. Overview of opportunities, the opportunities currently open. And I can drag and drop the opportunities myself. Drag and drop those opportunities. Then there's this part where I do extra work. Then comes the task part. I also completed the task part. For example, I create a new task. I'm adding one thing, I'm editing a current task. Fix its first one. Edit its status. Edit its deadline. Over here, there's a filter. There is a filter. Then, next is the note section. Note: There's nothing particularly worth mentioning. Then comes the chat channel section. Then I'll keep it as is. The white center remains unchanged. The AI incidents remain unchanged. The body reporting workflow. System log. AI costs Later, I'll guide you through running the AI. Locally, on your machine. There will be no total cost. MCB connection Then, the MCB is the connection for AI to chat. Chatting, communicating with the game part again. Role section As for the auspicious luck. Regarding the invoice. That is the basic overview for this version phase. Our team will continue developing many new features as well. Thank you very much.