Unhurried Connection Time (Dental Confidence and Connection Course)

Alright, so let's talk briefly about having a discussion where we can really focus on the individual that's in front of us. When I meet with a patient for the first time, or for a repeat visit, or for the dental care that they're going to be coming in for time and time and time again, whether it's some, you know, procedure that's required to get them in, or a filly here, and then a filly there, and then a filly the next time, I always want to spend a moment or two of unhurried time with the patient, connecting with them. As we connect on a human level before we start injecting on a dental level, I'll say that again, as we connect on a human level before we start injecting on a dental level, it allows us to build a rapport, a connection with those patients that will go a long way in helping us to help them understand and providing them with solid data so they can make those informed decisions and use their choice ability to accept a metformin treatment that we hope they will. But spend a few moments in unhurried time. I know dental offices are crazy busy. You know, I went to the dental office and we had, I think it was 11 operatories, and there were 3 providers, 3 dentists, and usually a specialist, a surgeon, an orthopedonist, or an endodontist, and, you know, 10 or 12 dental assistants, and 6 people in the front office, and it was chaos all the time. I would always do my best. When I went into the procedure, I would sit down in front of the patient and spend a moment, and what that moment means varies from person to person. Some people are there just to, you know, get in and get out. And others are there because they know you. They like you. They like coming back, and they like Bridget at the front desk a lot. They enjoy spending time with Amy, your dental assistant, or whatever. They like to be there with you, even in spite of the fact that you're coming in and out too fast, because they absolutely care about you. So I would suggest spending a moment or two in unhurried connection or reconnection with your patients because as we're reconnecting with our patients, we're, again, reestablishing our human bones, our shear bones, right? We're here for our patients, not for what comes out of their bones. You know, the financial implications of connecting well with our patients goes a long way in the long run. However, that's not the purpose of our work. We're here to help and serve our patients. So spend a moment of unhurried time reconnecting with them. That may just be Mary now, and you also might just love it. How would you do that? That might be all that it takes. You know, a brief discussion that Mary may have where she'll say something like, Oh, this has been pretty crazy. You know, bringing kids and, you know, we're trying to get the money saved up to go down to Disney World again. Oh, that sounds so great. I hope everything looks out for you. We've been to Disney World as a family a few times. It can get pretty expensive, but we always do our best to have some fun. So, Mary, do you have any questions about the procedure today? You better, yeah. Mary, what questions do you have about the recalibration procedure? Most of the time, we've already answered those, but giving that patient an unhurried opportunity to re-question, re-inquire, and so forth. So, again, it can be a short-term re-connect. Mary, what questions do you have about the procedure? You know what? You don't want to just walk in there without a mask on all the time. All right. Here comes the injection coming at you. Let's go back. Now, if the patient's already asleep and, you know, like you've had a CRNA, you know, But for every other human being that's in the office, you can't get it done accordingly. That unhurried time goes a lot farther than the rush and the bustle. You can just bustle. You can reconnect to Disney World. You don't have to do that all the time.