Issues with Brewers World Series resale tickets on StubHub

Well, some Brewers fans thought they had tickets to tonight's game, and then this happened this morning. They got some bad news. StubHub said it couldn't deliver their tickets after all. Can you imagine? Jenna Sachs has been looking into this. She joins us live in the newsroom. With one man, he paid thousands of dollars more, Jenna, for different seats. He did. I spoke with that Oconomowoc man who had three tickets to tonight's game. He bought them the morning after the Brewers won game three against the Dodgers. His name is Ron Richa and the tickets were for him, his wife and their 11-year-old son. He says there were warning signs that something was wrong because his tickets didn't arrive. He says he messaged StubHub repeatedly, virtually asking after them and was told just to be patient. Then at 1 a.m. this morning, he got an email saying there was an issue with his tickets and he needed to find replacements. Richa says the only tickets he could find at that point were no longer together and cost more. He says as a loyal Brewers fan, it was upsetting. I was four years old. I don't remember when they went last time, but my boy will remember it. And I've been a lifelong Brewer fan through the thick and the thin, and my heart stopped. And I just kind of, I almost feel like I went in cruise control and just kind of put everything on pause for a minute and just went and dealt with it and got the tickets. so Richa ended up getting two tickets in one section and one ticket in another section he had to pay $4,600 more than he did the first time StubHub's policy is that fans get tickets to an event or their money back it refunded Richa's original tickets he doesn't feel like that's enough StubHub tells us sellers were unable to complete a limited number of World Series orders We know how much this means to Milwaukee fans, and we're working to get as many of them as possible into the game. Ben and Kim, I hope they're successful doing that, because I know this is just devastating for people who thought they were going, and maybe there are people out there who can't pay more for their seats. Yeah, and there's this thing called speculative sellers who will sell you tickets. They don't even have the tickets yet. I'm not sure if that's what happened in this case, but the people who are selling think they're going to have the seats, and then, oh, wait a second, this is the most expensive World Series ever, and maybe the seller never had the tickets to begin with. Right. This is a problem with these kinds of third-party resellers, right? You connect the seller directly with the buyer, but if something wrong happens with the seller, you're kind of out of luck because these tickets are not in possession of the reseller website. Right, yeah. We'll get you in. They're not together. Sorry, 11-year-olds. Yeah. They're going to take turns sitting with the 11-year-old. the headache of, you know, often it's a chat bot that you deal with first and, you know, it's so hard to get a person. So I just can imagine just the heartache, the frustration, the anger. Jenna Sachs, thanks for the update.