MY FACEBOOK FAN PAGE WITH 220 K WAS HACKED | WHAT TO DO IF YOU GET HACKED

Hi guys. I've got Milo here. Hello. Say hi. He's just been for a walk. It's very hot. All right. Can you be quiet now? Yeah. Mommy needs to film a video. I want to talk to you about being hacked. I don't want to beat around the bush a lot. So this happened on Monday. I want to tell you the whole story about how my Facebook page got hacked and then how my other accounts got hacked what i did how i dealt with it i've got a lot of evidence i've got a lot of screenshots i've got a lot of things to show you and tell you the story if you don't know i think a lot of my youtube maybe doesn't know but if you follow me on instagram at alice yummy food you've probably seen me cry and ask for help and report this scammer so yeah it's still quite difficult to talk about it because i feel that i've been under so much stress and pressure over the last few days and I can't explain how hard it is to think even for a second that you know an audience that you've built in the last five years has just been taken away from you just like that and you've been removed as an admin and an owner of the page on Monday morning I'm doing my general things you know when I get a message on Facebook page from a guy called Steve Peterson who works at Facebook and his profile picture is all about God and he's got a picture with his girlfriend. So, you know, I'm quite a suspicious person in general. So I, most people might think it's crazy, but I've screenshotted his photo and then put it into the Catfish website. I don't know if any of you watch the Catfish shows. I was trying to play a bit of detective and make sure that this person is legit and they're not you know pretending um who they are and I've screenshotted the photo put it into the website and it said there were no matches I checked it with three different websites I was like okay maybe it's just me being paranoid but there was something in my gut like telling me that something isn't quite right so we had a conversation he approached me saying that um did I not know that Facebook released a new feature about monetizing my page As many creators, if you're a creator and you're a creator on YouTube or Facebook, you know that we don't get paid a lot at all. I mean, my YouTube makes me about $100 to $150 a month with a huge, you know, following and a lot of views. And it's mainly also because I'm based in UK, the rates here are very low. So when I heard that I could be potentially monetizing my Facebook page, even though I thought it was going to be a couple of hundred dollars, um I got excited you know like any I guess blogger or creator would he said that um I am able to put like ads around my page so that it's not going to be directly sort of pushed onto my audience but it will be on the side um like on any website that you go on sometimes people have these ads you know on the side or somewhere and he said that that you know the rates are quite low but if it's consistent it's pretty good so he didn't give me any crazy numbers you know if he would have said like 150 or 200 a day then i probably wouldn't fall for that because it's bullshit you know anyway so we had a conversation and he was like well is your page monetized and i was like i don't know like i don't think so and then he told me to go and add a business manager page and this is how they trick you so um a business manager page is something that you create inside your page and that basically allows you to post ads from what i understand i never actually advertise my content I never post ads I've never promoted my content basically I've never paid for Facebook and to get 220 000 followers on Facebook I reached it organically in the last five years you know it's taken me a really long time and it's because I've been posting content for free I mean I'm working hard I'm recording these videos I'm recording these recipes and I'm giving it out you know every single week and sometimes every single day so I build it all from scratch with no advertising so I'm not really familiar with the business page I was actually really busy because you know it's a Monday morning you have things like to do I had a whole list of things I had to do so I kind of blamed myself in a way because I should have been more careful I should have given it time but if this was just like in a back screen and he just said like don't worry I don't need any access from you and all that and he lived in LA like in in Facebook waters so basically a proper Facebook impersonator so I then had to go to yoga because it was lunchtime and I said to him look this is too complicated like basically um my Instagram is connected to my Facebook so he was like you need to remove your Instagram for the page to be monetized so I couldn't do it I tried different ways and like I think this should have been assigned for me that you know look this isn't working like you should cut it out anyway I went to yoga I came back home and he messaged me again he was just like do you need any help I can help you remove your Instagram like detach it and then he said basically like once you create this business manager account there is just like a page with sponsored ads that's how it was called sponsored ads where I was potentially able to select the ads that I wanted to place on the side of my Facebook page because technically I thought okay if I am even going to do an ad I didn't want it to be a random thing so I wanted to make sure it's food related or something that my followers maybe would even appreciate something just didn't feel right you know and I nearly stopped it I had my gut feeling you know like I think women in general have very strong intuition and I usually have very strong intuition and I had something in my gut was telling me that this isn't quite right but I think the fact that I don't make a lot of money from social media I was still kind of drawn to making a little bit extra and I think that overpowered my intuition which again I blame myself for and the whole situation obviously made me feel so crap about myself so low and I've lost like so much confidence because I almost felt like I've been tricked and manipulated and fell for such a stupid hack anyway so then he said to add my page onto the sponsored ad page and when I did it literally within seconds I lost control and I started to realize what was happening like my heart was racing so quickly I literally like my hands I'm not joking they were like shaking like this I was just like this didn't just happen like i knew it you know that feeling when you're right and you didn't follow your gut and you're like you know but i tried to think i tried to focus you know even though i was shaking uh you know i don't get anxiety anymore but i did two years ago and like i started getting anxiety i couldn't breathe and i was alone at home so i didn't know what to do so i went on facebook straight away you know my page hacked and like into google and there's lots of searches coming up you know what to do if your page has been hacked so you know first thing it actually went onto my personal thing and I've changed my password and you know all this stuff so I was like okay maybe this is fine unfortunately what he's already done by that time is removed me as an admin I'm not the only one there's been 3 million hacks in the last week if you guys watch the news and October's been the hit month for this so basically I was one of these 3 million hacks so all of the other people that are watching this video you know i really feel for you i understand how you feel and anybody who's never been in this situation please watch this video i will give you loads of tips and advice and what to do and what i did i looked on facebook there was a lot of things that were advising and basically after i don't know probably like an hour search because there's a lot of information a lot of it is just useless it's like well message the page and ask for your page back oh yeah like that's gonna happen i'm just gonna message them and they'll like yeah sure have your page back i mean i i actually did try this as well i mean i was like you know what i'm gonna try it i will talk about it in a minute so then i call my sister you know she works in tech startups she knows a lot of people and i did a video on instagram you can watch it now it's pretty upsetting so um you know even it hurts me watching it now because i was in such a horrible low place and just to think for a second it's from my instagram so i saved the video so you can watch it now hi guys basically my facebook page has just been hacked um they removed me as an admin i can't i can't log in i can't report it i can't call facebook i can't do anything someone help yeah so that was it called my sister i cried i called my boyfriend i started to get loads of messages from people trying to help and just loads of advice links that people were sending me like what to do after another hour so I realized that when we finally found the right link where you can report your page as being hacked and I swear it took two hours it's really not an easy task and I think maybe because you're so emotional and you're so stressed maybe you're not as efficient in finding this information but I generally didn't feel like it was that easy to find because when it said oh report a hack on the page you couldn't so when I found the link where you could report a hack on your page it followed through and then it said well sorry you cannot report a page you don't own and that's the moment where it hit me I was like this is it I've been removed completely like it's like I've never even owned this page it's it's like that's it I'm no longer an owner i'm no longer a page creator that's it like i'm gone you know um and that's the flaw i found like how can you report a hacked page if they remove you as an admin you can't report it because facebook is like well you don't own a page so there's nothing to report so obviously that's the loophole that the hackers found and made it really easy to hack a page and it's really upsetting talking about this because you know the way i felt then like the amount of stressed like I can't my body was shaking I just couldn't eat I couldn't drink I spent about six hours just reading articles uh researching and then I realized that the only way I can do is report this guy so I've posted on my social media I've posted on my Instagram and my personal page to report this guy hi guys so this is the guy that stole my uh page um his name is Steve Peterson he works at facebook and that's why i kind of believed him because he sounds legit obviously i don't know if that's real person or not can everyone report him i think we had over 150 reports on him like loads of people helped thank you so much guys everybody was just reporting him for fake account a couple of times you know you can report so i think maybe he was reported 300 times i don't know obviously that alone wouldn't really get my page back I started to get emails from fans and people that were trying to help me potentially knew someone at Facebook and Also, another problem was that Facebook doesn't have a phone number where you can call in these situations Basically, no emails no phones. It's almost like you're hacked You're left in this stressful situation and you have no help you have nowhere to go That was really one of the most difficult things. I think I we're so used to getting help and I suppose when you feel so vulnerable and upset and something's been taken away from you you kind of want justice so you go and you can't you can't even tell anyone there's no one to tell to get the justice back posted everywhere and my sister managed to get me a contact direct contact at Facebook headquarters in Texas this lovely girl and I'm not gonna reveal her name because of the privacy and you know I've messaged her she said to me that I have to actually do like a declared document you know by law like what it is what happened why I'm at the owner of the page like a lot of information like it's a full-on questionnaire and that I declared that all the information is correct so I did all that send it back obviously because America is so much further away with time difference I'm in London and you know this is all happening sort of in afternoon when they were waking up my stress level was going up let's say the least but I was so exhausted from crying um all day that you know when Eva came home he just tried to relax me and said look let's just go to bed it's gonna be a new day tomorrow clear head you know we're gonna sort this out then before I go into bed I realized that a few months ago I made my friend Yasmin an editor of my page so she can help me I asked her is there any way that you can post on the page and she said yes so I said can you put something that the page has been hacked so people don't you know click on any links or don't get any random messages you know at the end of the day I don't know what the hack I had in mind with my page I mean didn't want to steal the contacts didn't want to steal the whole page are they going to message people you know everything is going through your head like literally going crazy and so she managed to post on my Facebook page saying look this page has been hacked do not communicate to it and all this stuff and then later I get a message from my really good friend uh frank who is like um an IT specialist um security and he's messaging me like you know why didn't you get in touch with me earlier and i completely forgot that he was doing this as his job i'm already upset and feeling down and he messages and say look your gmail has been hacked your linkedin is being hacked everything is being hacked because i was using sort of the same passwords for everything um i know it's really stupid but i think a lot of people do this luckily because he was able to warn me we managed to change everything straight away and you know what we did is change the password and i've turned two-factor um like notification thing so if you don't know what that is i highly highly strongly recommend you pause the video you go and add that to your security and it's connected to your phone so technically what it means that if you log in from anywhere in the world um you will need to put a special code that comes through a text into your phones obviously only you can have access to your phone so i've done that with everything luckily i had that on with my instagram so i think um just before this hack several weeks before somebody tried to hack into my account into my instagram because i was getting messages on my codes and i'm like well someone's clearly trying to get in and want my code so yeah i was like really devastated i was like this can't be happening you know like how on earth is this all happening you're almost like in a denial stage i had some um you know these like a valerian it like calms you down it's a natural remedy it's like to calm you down from being stressed on nerves and um it actually did help me fall asleep so the next day obviously i didn't feel quite easy i just felt very stressed and but i knew there's nothing i can do i just had to sit tight and wait for facebook to get back to me i then also reported my own page that's another way where you can do you can report your own page as intellectual property copyright or trademark but the thing is I just didn't really find that helpful you know I did report it and it says that really clearly if this is about the hack please don't message us because we will ignore it so it's almost like you're stuck in this loop again you can't message Facebook someone stole your whole page um I think what they mean is that if if somebody hacked into your page and you're still a page owner then these steps work but if somebody hacked into your page and removed you as an owner none of these steps work anymore so that's something I hope they fix in the future for every creator out there because that stress and that amount of grief like loss i don't know it's just all these feelings were awful uh yeah anyway i was sitting tight waiting and then the hacker messages me so he messages me saying hey you know um i messaged him actually like i said like last day before and i said hey um this is my page you know it's my intellectual property i'll do the screenshots now so you can see and he was like hey i'll give you your page back but there was something inside of me thinking yeah this isn't quite right like why would oh yeah and then he made up the story saying that i removed myself as an owner yeah like that's what i would do come on like i would never remove myself as an owner and i said how about you add my friend as an admin to which then he started talking some sort of bullshit like oh no he's messaging a girl and he doesn't want him to see her like what are you on about me like this is just ridiculous yeah and then it was just all like basically a game he was like yeah i'll make him as an editor in two three days so he was never really gonna make me an admin back so i don't really know what he was trying to get out of this I have a suspicion that he wanted to add me as my personal profile and then maybe somehow have that so I didn't want to risk it you know I was too worried I heard back from this girl at Facebook and she said look this is all great but Facebook is not gonna proceed until your document is certified by an official person you know whether it's your bank or anything and I was like well we don't have that what does it mean in UK so she kind of sent me links who and how the document can be verified basically what it means document needs to be stamped and certified by a person who's not you know you know related to them and it's some sort of official someone in a really high job or you know somebody that maybe you work with or that can prove that you're who you are so I messaged my accountant like this was in the evening already i sent him like a letter saying please can you certify this that you know i've been in this sticky situation and obviously he didn't reply it was the evening time so i went to bed i wake up feeling you know almost like calm because i think you know okay i've got direct contact with facebook everything's gonna be fine um he has not altered my facebook page nothing's been changed so almost that made me feel secure then my accountant he didn't really want to verify the document because he didn't understand what it is for so I had to have a chat with him and send him like 100 messages this is another thing about me it's like I never give up and I really really advise you also to never give up if you feeling like you've been taken advantage of you just need to push through and people will help at the end of the day so you just need to ask for it so I just kept asking and asking finally I get an email back he stamped it he certified it I also provided my passport copy which he stamped and certified and I was like thank god you know I've got all the documents I've got all the proof that this is me this is my page you know at the end of the day it's got my face on it it's got my logo it's got my recipes so I was feeling very hopeful and like okay this is all gonna get sorted out so then sort of half through the day um I get a message from my friend saying like Alan what is happening to your page and you know my heart literally sinks I'm feeling sick I'm feeling stressed and I go into my Facebook page and I can't find it anymore it doesn't exist Alice yummy food doesn't exist um so then I go into the messages where Hacker sent me and again this is so weird I'm like talking to myself Alice yummy food um and then I click on that and it goes to a completely new page called Women's Magazines so he's already altered my name he's changed the profile picture he's changed the cover and I start to see there's loads and loads of spam links being posted like some sort of articles this is really happening he's starting to take over the page at that point I didn't quite realize as well that he started to delete a lot of my posts so he's deleted pretty much one year I started feeling really really sick in my stomach and I remember but it was just like a horrific feeling again. It's almost like something that you've created is just disappearing and being changed and like that's it, you're losing. It's almost like losing something. So I was like panicking again and feeling really anxious, actually couldn't breathe, so I sent an email to Facebook again saying, look guys, I'm starting to get really strong anxiety, like they're changing my pages, is there any update? Literally in about, I would say two hours later, I get an email from Facebook saying, Ala, we're really sorry about everything that happened. You've got your page back. You're an admin again. We've revised it all. And I go into Facebook and I'm back in my inbox and the hack obviously deleted all the messages that we had between. And my heart just kind of, the relief I felt, I don't know why, but I started shaking again. Almost like I was at such a low again because he was changing everything. And then on this high again, I don't think I can be good for your health, obviously. So yeah, generally it's been an awful experience. I don't wish this upon anyone. And I just find this all so frustrating. Obviously, we live in this world now. We are creators. But I think this is why it's so important for you guys as, you know, you love watching us. You love using our recipes. I think it's so important for you to kind of protect us as much as you can. And we're doing the same. And your support means literally everything. so if you do find your favorite blogger or YouTuber their videos are being stolen or published somewhere do let them know do report these people and of course don't engage with anyone on Facebook that you don't know usually i don't do it so my top tips are always have a two-factor identification whether it's your email your PayPal your Dropbox whatever it is it's always safer if it's connected to your phone it's very easy to turn it on if you go into any settings into security or privacy it will kind of have it there so I think this is a new thing and I think due to the fact that so many accounts have been hacked this is such a good way to implement it and make sure that you stay safe second thing is obviously don't trust people that want to try and monetize your account I almost feel like a shame that I've been fooled but at the same time I don't know I guess people would do the same in my position it does make me feel really like low and embarrassed but I have learned my lesson and what doesn't kill you makes you stronger over the last few days I've just been kind of feeling I don't know like I'm so glad it's all over I'm so glad like this situation is behind me and I've been able to let go a little bit every day I think I'm still having a bit of nightmares and I'm a bit anxious anxious and you know it's it's it's been a week now pretty much and all I've done is just been powering through the work because I have so much work to do you know I can't just stop my life and feel sorry for myself but yeah I think that's the main thing and then obviously get help so if you're ever in a situation where you get hacked reach out to people reach out to your friends maybe they know someone else maybe their friends know some other friends that can help you and stop the hacker stopped the loss i will also leave the hacker's profile he's not been taken down yet by facebook i think maybe it's in process so please please please go report him i think he actually stole someone else's um profile because the reason why i also believed it because his account was since 2002 which to me seemed quite legit you know like usually spammers or hackers their accounts are valid about a year or two max so that's why i was like okay maybe this is a hidden profile he's obviously worked at facebook he's obviously been on facebook 2002 yeah so this is really really important stay safe and if you ever need help um do let me know i've been through this finally let go of this situation and move on um but i really hope you enjoyed the story because you did ask for it and um yeah let me know your thoughts in the comments below if this ever happened to you if you've got any other advice for everyone else who's watching this video and thanks to Facebook team uh for sorting this out so quickly i i genuinely think if it lasted a little bit longer he would have deleted everything that i've ever made and you know deleting several years of my content is pretty upsetting and i think that would be to anybody i just woke him up thank you so much for watching this video yeah subscribe to my channel if you enjoy this, do share it with other people that need help, and I hopefully, like, I've helped some of you, and, oh, yeah, I just wanted to share this, I know this is really personal, and I've been through this crazy journey, but, hey, I guess it's life, so we just have to move on, um, yeah, see you soon, guys, bye-bye!