Why CAT Crew's Mentorship Model Separates the Talkers from the Doers

it's like the old Marine One you that overcome that's very true in adjusting oh I can work 100 files sure yeah sure hand me a file back in 48 hours just one and I'll give you more guess who I ran into on the way to the optometrist office everyone there's only one company that provides Eno and general liability insurance solely to the claims industry and that's Klick they even have drone and cyber coverages download the free guide all about the different kinds of insurance that you as the adjuster should carry at c.net adjuster TV you know so that happens and and um that's how I get new people in um now during large cat events I if they can show me the aptitude and and and where they can I can use them yes I've used new people on on events before in the past um and I will in the future depending on you know how that person can perform I watch them very very close we don't U new people um we don't tend to load up I hear every story oh I can work 100 files sure yeah sure handle these seven and let's see how you ready well I'm gonna be I can eat right through that and you know generally the people I have people that are like are you sure I can handle that and I'm amazed at how quick they work through it and then I have people that will sit there and brag about every I can do this this this this okay hand me a file back in 48 hours just one I'll give you and I'll give you more and and how quickly that falls apart yeah you know and 10 days later I need that one file that I said that I needed back yeah it happens and so I in every large event there's always um somebody that implodes just I I've had season people that will just it's there's a lot of pressure and people don't realize it and and they'll just implode on the amount of pressure that just the sheer volume of work could be their burnout there's lot of extenuating factors that cause that or I get a new person that just is I didn't expect this well no but this is adjusting so you you adapt to it it's like the old Marine model where you adapt and overcome um but that's very true in adjusting so um and and I've had new people that I wouldn't expect anything man they've shine just phenomenally bright yeah and and are still working to this day so and I've been in the business long enough where I see I have friends that their children are now adjusters and you know they're better than their parents in some cases right they can type and yeah they they just uh you know the work quality work product is is it's just phenomenal yeah well they had good good teacher they had great teachers and you know and then you know we as as the parents they're looking back U you know my oldest son is 27 and just you know work having having them work circles around me is you know I take pride in that I'm like I'm competitive from you know from a competitive standpoint but I look back I can't do that you know doesn't mean I won't try to keep up but I'm getting over and can't do but I'm really proud that they're don't want to go that fast no I I want them to succeed so right um so okay so last thing um for people that are what is what kind of need does cat crew cat Pro um what are you guys looking for if somebody's showing up and they've got a resume who's the ideal person what licenses certifications and things like that are you guys looking for so generally serve you guys yeah so we look for adjusters that want our license and and if you don't have um you know some states don't require licenses right and if you're not in a state that requires license at least have a reciprocal license Texas you know Florida yeah you look for for those states that you can take that and reciprocate because you can get a temporary license for most catastrophic events um and so you look for that um if if I'm looking in specific States I'm looking for adjusters that live not necessarily in population centers but have access to them quickly and readily um because we have day we get day work all the time and I hate sending adjusters you know 100 miles to war claim it's just not right right um you know um but you know we take care of the client and um you know I do what I have to do percentage wise or whatever I need to do to get that claim work and so and I look for people that have expertise if I'm doing small daily assignment they these are people that generally have you know three or four plus years experience maybe seven um if they're doing large and complex loss then you're seven to 10 it's you're going to have some experience um you just can't um and generally the the those adjusters that are managing the complex losses are actually going to use several other adjusters to go help them they're just they're big sure and so um when I'm looking for people I I look for you know that that range do I have good f experience do I have um have I had policy and coverage experience have I reviewed files before um because not only do I have the field side but I have to have a a review as well and these are people that are looking at all the products that come back in we we're one of the companies like many companies we don't send product directly from the adjuster back to the client we send it through a review process look at every file and then send it on to the client yeah so gotcha yeah and we do it you know we're we're we try to keep it where we don't add time to the file it's we build that into the time process yeah what what's a path for somebody who wants to do desk more the desk side with you so you know the the desk side if you again you don't have to have filled experience but you should have had some type of desk experience um if I have filled people you could have a few years or you know that can be less um the the death side is a little easier to operate because you have to understand how to read scope and if I can see that you can do that um there's a lot of estimat out there that actually know how to put estimates together that are very good they just don't have a lot of policy experience so you look at people like that and say hey they have that ability they know how to build that estimate and so that's somebody I'm G look at for a death pretty strong because they they're more geared towards it now they might want to go out in the field sure but I might talk you into staying in the desk just for a little bit hone your crap before you go into the field gotcha um oh I had a question around the tip of my tongue what was it hold on let me think [Laughter] um no it's not coming to me so you know is a lot of questions hey how do how do I guarantee I'm gonna get work um again there's no guarantees in any business how how I can mathematically increase my odds of always staying busy is uh I can U make sure that I'm I have lots of training remember just when I finished my first school understand I'm very new we call you a green horn uh uh you're very green you don't know what you're doing um you've never practiced the craft so the quickest way is either to go get and ride along with ajuster or go back and seek additional training that's Advanced from where you are there's always advancement and so um uh you know do do I go back and get an AIC I've just got my license should I get my AIC or go in the field um honestly I would say go get into the field before you make the decision to become an ASC um do I promote getting the a you bet AIC cpcu all those desls are good to have um and and make you that much more marketable so if your goal is to become a um a seasoned senior adjuster you want to get as much education as you possibly can sure sure must exposure to as many different things as you and that takes that takes being dedicated to I'm all in committed to this career to this industry because you can't if you can't you know half ass a cpcu no I see is very extremely complex and you know it's it's it's an associate in claims for a reason yeah and it's not like a you know I'm just going to go watch a few videos and whatever no no it's it's they are very much college level courses and they take time and most I don't know very many as's that have done it in less than a year done it have done it under a year yeah most of them take a year or more yeah so one last thing actually um what about a need for um team team managers team leads um field support other roles outside of just like the direct claims handling with people that support the claims handling so there's always always a need for people that can manage other people manage teams uh we look at team leads in the field field we look at team leads uh to manage uh the um uh file review staff um you know heck I'm I have team leads that manage me sometimes so it's see it um but there's always a need that those people are more um experien and you you may have uh management outside uh the uh I field that's still applicable in this industry and so you may be weak in some other um we can bring up the speed pretty quick and those other skill sets May apply so don't uh if you're um doing this as a a second career or third third or fourth career even um you know you you there's valuable skill sets that you you're going to bring from what other line of business you were in before so utilize them yeah so real quick thanks to NAA for sponsoring this part of the video and for supporting adjust your TV you know we're getting close to conference season for our industry and now is really the time to think about getting your tickets to the National Association of catastrophe adjusters convention this February 9th through 13th in Little Rock Arkansas I'm pretty excited about this event because not only is Little Rock a lot easier to get to for most adjusters it's also a celebration of 50 years of the Premier Network and recruiting event for our industry bet you didn't even know that independent storm adjusting had been around at least that long it's going to be a big one and NAA is pulling out all the stops to make this the best convention yet early bread pricing is still available so now is the time to pick up your tickets tickets at NAA adjust. right now do not let your career stall out find out the number one way to scale your income as an adjuster in this next video right here